Project Specialist

Key Responsibilities

• Process all billing transactions relating to new equipment. Field Planning Coordination. Scheduling technicians to new installation jobsites. Basic knowledge of new installation equipment to satisfy customer’s questions and concerns during schedule confirmation. Communicate and work directly with outside operations, Installation Managers and Technicians. Work closely with the receivables department and all US branches to ascertain accurate billing and avoid customer questions and complaints. Create installation calls and enter/update customers and end-user information connected to door identification tag. Completion of customer required billing documents and lien releases. Perform other administrative functions as directed by Manager. Provide support to the reporting manager for daily functions. What You Will Need: Proven competence plus knowledge of general billing procedures. Associate’s degree or equivalent work experience (2 years billing and/or customer service – medical billing/coding experience a plus). Some Project Management is a plus. Dispatch Experience is a plus. Solid computer skills and familiar with MS office products, Word, Excel and electronic spreadsheets. Excellent communication skills, both written and verbal. Detail oriented and strong organizational skills. Ability to multi-task and mitigate arising challenges. Ability to work well within a team environment as well as independently. Ability to work well under pressure. Positive attitude. Flexibility to work overtime during the month end and when the workload demands it. The ability to encourage and coach peers as seen fit. Analyze all reporting pertaining to the customer service calls.