Project Pro
Role Overview
The Project Pro is responsible for developing project-based business by targeting small contractors, remodelers, and homeowners for projects such as renovations, additions, sheds, and garages. This role ensures exceptional customer service through thorough follow-up and attention to detail, while working closely with operations to deliver a seamless and high-quality customer experience.
Full Job Posting
Description
REPORTS TO: General Manager
CLASSIFICATION: Exempt
POSITION SUMMARY
The Project Pro is responsible for developing project-based business by targeting small contractors, remodelers, and homeowners for projects such as renovations, additions, sheds, and garages. This role ensures exceptional customer service through thorough follow-up and attention to detail, while working closely with operations to deliver a seamless and high-quality customer experience.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Safety First – 24/7
- Adhere to all company safety policies and procedures. Take personal responsibility for your own safety and the safety of others. Actively participate in safety huddles and utilize the Safety Observation System (SOS). Promptly report unsafe conditions and behaviors. Consistently use required Personal Protective Equipment (PPE) in designated areas.
- Adhere to all company safety policies and procedures.
- Take personal responsibility for your own safety and the safety of others.
- Actively participate in safety huddles and utilize the Safety Observation System (SOS).
- Promptly report unsafe conditions and behaviors.
- Consistently use required Personal Protective Equipment (PPE) in designated areas.
- Provide timely and accurate estimates and quotes.
- Place orders promptly and ensure thorough follow-up.
- Offer project advice and resolve customer service issues quickly and effectively.
- Work within company pricing guidelines to maximize sales, margin, and credit objectives.
- Collaborate with vendors to ensure correct and timely placement of special orders.
- Actively promote and sell all Hancock products and services.
- Ensure quotes are accurate and materials provided meet customer specifications.
- Partner with Operations to guarantee accurate, on-time orders and proper handling of credits.
- Assist customers in improving job planning to reduce same-day deliveries.
- Follow up on leads and pursue sales opportunities outside the showroom.
- Regularly engage on job sites and in builder places of business to strengthen relationships and drive sales.
- Maintain full adherence to all company policies at all times.
- Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Valid driver’s license.
- Strong mathematical skills for accurate measurements and calculations.
- Proven sales aptitude, including the ability to cold call and build relationships.
- Ability to read and interpret blueprints and technical drawings.
- High attention to detail to ensure accuracy in all tasks.
- Excellent verbal and written communication skills.
- Strong multitasking and organizational abilities in a fast-paced environment.
DESIRED EDUCATION/EXPERIENCE
High school diploma or GED. Post secondary education preferred.
Experience in sales in the Lumber and Building Materials industry preferred.
REPETITIVE PHYSICAL DEMANDS
Lift 60# from floor to waist; lift 40# from waist to shoulder.
Carry 60# over a distance exceeding 12 feet.
Push 60# in a wheeled cart.
Bend, stoop, or squat to floor level repeatedly.
Stand for long periods of time.
Sit for long periods of time.
Reach overhead to grasp materials.
Work inside a controlled environment.
Ability to work at a computer workstation and travel to job sites for outside sales calls.
This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the job role. They may change, or new ones may be assigned at any time with or without notice.
Summary
Benefits
Unique culture focused on safety, shared leadership, and respect for all voices
Work-life balance, consistent schedules (40-hour average work week and no nights or weekends)
Insurance options including health, dental, life, short term disability and additional voluntary benefits such as accidental insurance for you and/or family members
401(k) plan with a company discretionary match and free access to investment advisors
Paid time off for vacation, sick/flex time, holidays, childbirth, and bereavement
Employee discount on building materials
Clothing allowance, footwear reimbursement, and year-end awards and recognition
About Hancock Lumber
Family-owned forest products company supplying lumber, building components, kitchen design, and tiny homes to builders and homeowners.
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