Project Operations Lead (MEA)

Role Purpose

Ownership

• Develop comprehensive project execution plans including scope, scheduling, and risk mitigation.
• Upload all required project documentation to client systems (PMWeb) prior to project commencement.
• Monitor progress across all assigned projects and ensure data accuracy.
• Conduct regular data reviews and provide analytical insights.
• Collate and evaluate supply chain quotations.
• Ensure all deliverables meet quality, regulatory, and client standards.
• Manage scope changes through formal change control processes.

Client & Stakeholder Management

• Serve as the primary point of contact for JLL on the JPMC account.
• Ensure PMWeb is consistently updated to meet contractual obligations.
• Build and maintain strong relationships with key client stakeholders.
• Collaborate with the Client and Project Managers to plan and review capital works.
• Coordinate with the D&C team on BAU and small-works planning.
• Maintain a deep understanding of the client’s business drivers.

Financial Management

• Work with project managers to collate, validate, and upload project quotations.
• Identify gaps and provide insights into financial processes.
• Support country-level growth targets and identify cross-selling opportunities.

Contract Management

• Ensure full adherence to contractual requirements.
• Report on KPIs, service levels, and performance measures.
• Manage and escalate contract changes through formal processes.
• Identify and mitigate risks with proactive strategies.
• Maintain complete documentation including minutes, decision logs, and audit trails.
• Escalate disputes or contractual issues with supporting documentation.

Operations

• Facilitate project information flow across EMEA under the IFM contract.
• Ensure PMWeb data remains accurate and up to date.
• Share PMWeb knowledge to improve collaboration and efficiency.
• Coordinate communication across time zones and with 19-20 Project Managers across EMEA.
• Deliver precise and clear reporting to internal teams.
• Drive process standardization and best practices.

PMWeb Subject Matter Expertise

• Act as the PMWeb SME for MENA operations.
• Define standards for data, reporting, workflows, and integrations.
• Lead training and ensure system adoption.
• Resolve technical issues and maintain system performance.
• Ensure all reporting meets client and JLL standards.

Required Skills and Experience

• Degree in Business Administration, Construction Management, Project Management, Engineering, or a related field
• 5-7 years in a similar role in corporate account or service delivery environment
• Experience managing sensitive client or firm matters.
• Ability to translate client needs into business growth opportunities.
• Proven success delivering complex initiatives on time and within budget.
• Experience managing senior-level client relationships.
• Background in corporate account or service delivery environments.
• Ability to manage multiple workstreams across regions.
• Experience converting business needs into measurable value.

Technical & Management Excellence

• Advanced knowledge of management methodologies, tools and industry best practices.
• Proficiency with management platforms, scheduling tools, and financial systems.
• Expertise in budgeting, cost control, and financial analysis.
• Strong understanding of service delivery frameworks.
• Knowledge of regulatory and compliance standards.

Personal Attributes

• Executive presence and strong communication skills.
• Ability to build trust and influence stakeholders.
• Adaptability and resilience in dynamic environments.
• Proactive, solutions-oriented mindset.
• High integrity, professionalism, and sound judgment.

Workplace Requirements

• Hybrid: min. 4 days per week in-office
• Flexibility across EMEA time zones, periodic travel across markets
• Availability for escalation management and critical issue resolution