Project Manager, Technical Services
Full Job Posting
What You’ll Do
Ensure client satisfaction by providing answers to all billing related questions, making sure all technical projects are completed on time/budget, and scheduling technical resources for on-site support, projects, and other services as necessary.
Coordinate with sales & product management to provide assistance with all service proposals.
Interface with sales and customers on conference calls to promote CXtec and TERACAI service offerings.
Creation of detailed project plans in conjunction with Systems Engineers and Third-Party Service Partners.
Conduct project meetings, schedule resources, monitor issues and risk, and ensure successful completion of projects.
Assist with creation of cost estimates and financial reports for all projects.
Assist Systems Engineers and third-party services partners with scope and proposal requests for sales opportunities.
Regularly update project plans in PSA tools with project progress.
Monitor ISO processes for continuous improvements
Escalate problems as necessary to Management
Responsible for coordination of all relevant functions of CXtec and TERACAI services to ensure that customer orders are fulfilled satisfactorily.
Manage external partner relationships and resources as needed
Create procedures and/or make suggestions to improve existing procedures that document best practices when responding to client billing issues, scheduling resources, and managing projects.
Assume additional responsibilities as assigned.
What you Bring
Bachelor’s degree or 5 years relevant experience.
Certified Associate in Project Management (CAPM) certification with 2 years of demonstrated project management experience.
Previous experience managing IT projects preferred.
Ability to work in a high pressure environment.
Ability to conduct meetings and schedule resources.
High level of initiative with strong focus on meeting deadlines.
Ability to multitask and work independently with minimal supervision.
Strong organizational, prioritization and problem-solving skills.
Strong verbal and written communication skills.
Proficient in Microsoft Office.
What We Offer
- Health insurance and prescription drug coverage
- Dental and Vision insurance
- Company-paid basic life and AD&D insurance and voluntary life options
- Company paid short and long-term disability and buy-up options
- Critical illness, accident and hospital indemnity insurance
- Flexible spending accounts
- Identity Theft & Fraud Protection
- Legal Insurance
- Pet insurance
- Traditional and Roth 401(k) retirement plan with company match
- Employee Assistance Program
- Tuition reimbursement
- Paid vacation, sick/personal days and holidays
- Flexible work arrangements
- All offers of employment are conditional upon the successful completion and passing of a background check and drug test.
- We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, religion, pregnancy, reproductive health decisions, sexual orientation, protected veteran or military status, sex, disability, marital or familial status, domestic violence victim status, gender identity or expression, predisposing genetic characteristics, criminal history or any other legally protected class. CXtec is committed to maintaining a workplace free from discrimination and providing reasonable accommodations as required by law.
Requirements
- Bachelor’s degree or 5 years relevant experience.
- Certified Associate in Project Management (CAPM) certification with 2 years of demonstrated project management experience.
- Previous experience managing IT projects preferred.
- Ability to work in a high pressure environment.
- Ability to conduct meetings and schedule resources.
- High level of initiative with strong focus on meeting deadlines.
- Ability to multitask and work independently with minimal supervision.
- Strong organizational, prioritization and problem-solving skills.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office.
About CXtec
Private IT hardware lifecycle services company serving enterprises with refurbished equipment, cabling, maintenance, and asset recovery.
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