Project Manager/Solution Delivery Specialist, Enterprise Systems, Institutional Research
Role Overview
Reports to the Executive Director, IT Administration & Solution Delivery Center.
Provides project management, process improvement, business analysis, and information systems support for IT enterprise systems and the Office of Institutional Research.
Manages projects from concept through implementation and completion using waterfall and agile methodologies.
Serves as a business analyst and systems administrator for assigned functional areas and systems.
May lead cross-functional teams or work independently; occasional evening or weekend work, overtime, and response to application outages or escalations may be required.
Key Skills for This Role
Full Job Posting
Role overview
Reports to the Executive Director, IT Administration & Solution Delivery Center.
Provides project management, process improvement, business analysis, and information systems support for IT enterprise systems and the Office of Institutional Research.
Manages projects from concept through implementation and completion using waterfall and agile methodologies.
Serves as a business analyst and systems administrator for assigned functional areas and systems.
May lead cross-functional teams or work independently; occasional evening or weekend work, overtime, and response to application outages or escalations may be required.
Project management and business analysis
- Lead project manager and business analyst for assigned customers and units.
- Deliver projects on time, on budget, and within scope; plan project portfolios in relation to the IT roadmap.
- Manage project schedules, resources, communications, issues, risks, and implementation.
- Map current and future states and develop business process improvements.
Technical and business support
- Support design, development, configuration, customization, and implementation of third-party and custom applications, systems, and services.
- Document and analyze system maintenance, modifications, and enhancements; develop requirements, configurations, and specifications with software engineers.
- Plan, coordinate, schedule, and execute system and user acceptance testing.
- Review new systems, modules, and workflows for potential implementation; share technology updates with stakeholders.
- Liaise with vendors and collaborate in a fast-paced environment.
IT and enterprise systems support
- Lead design, development, maintenance, administration, and support of assigned IT and enterprise systems.
- Translate business needs into functional and technical requirements and develop deep functional knowledge of supported systems.
- Manage systems and services, including complex reports using Argos and other business intelligence, analysis, and development tools.
- Provide Tier 1 and Tier 2 technical and functional support; troubleshoot, resolve, and escalate issues and manage defect logs.
Collaboration, training, and documentation
- Collaborate with the manager on unit goals and strategic initiatives and communicate with stakeholders about operations and projects.
- Oversee customer training programs and coordinate with the IT Training Unit on training logistics and administrative support.
- Train employees on applications, systems, and tools, with vendor assistance as needed.
- Develop charters, implementation plans, user guides, knowledge-base articles, and other system documentation.
Minimum qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience.
- Five years of professional experience in project management, business analysis, information systems, or a related technology field involving technology service analysis, documentation, design, and delivery.
- The supplied description truncates before the complete minimum qualifications are provided.
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