Project Manager

JOB RESPONSIBILITIES

• Serves as the primary point of contact for clients throughout the project lifecycle, communicating proactively and clearly from initiation through closing to ensure a successful outcome and high level of satisfaction.
• Develops detailed, well-organized project plans for clients covering scope, substrates, installation, timeframes, and costs.
• Acts as a partner and expert consultant throughout every step of the planning process, finding and solving problems with creative solutions.
• Conducts site surveys and takes accurate, reliable field measurements.
• Creates and implements installation plans, coordinating internal resources and third-party vendors.
• Ensures the full scope of all projects is delivered on time and within budget, tracking milestones and flagging risks early.
• Creates art templates and facilitates artwork delivery and approval with clients and the internal production team.
• Maintains strong working relationships with clients, vendors, and the internal production team.
• Creates and maintains comprehensive, accurate project documentation, including approvals, change orders, and scheduling records.
• Manages the customer approval process, keeping clients informed of lead times, art file requirements, deadlines, and applicable rush fees.
• Assists other team members and production staff as needed, and keeps all departments touching a project advised of status.

ACCOUNTABILITIES AND PERFORMANCE MEASURES

Requirements

• Excellent written and verbal communication skills, with a strong track record of clear, proactive client communication.
• Exceptional organizational skills with a high attention to detail; able to manage multiple concurrent projects and deadlines.
• Highly energetic, positive, customer-satisfaction-focused mindset.
• Ability to be proactive to mitigate risks, while maintaining composure and offering creative solutions in time-sensitive situations.
• Willingness and ability to travel independently, approximately 30% of the time, including onsite installations that may require long hours and weekend work.
• Working knowledge of shared documents and project tools (Google Docs, Google Sheets, Basecamp, or similar).
• Experience with graphics, graphic production, and/or event logistics is a plus.
• Understanding of digital art creation and production, and the print industry; Adobe Suite experience is a plus.
• Bachelor's degree preferred but not required.
• 1-2 years of relevant experience.
• This position requires the ability to travel independently, approximately 30% of the time

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)