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Project Manager.Injaz-TECH-Channels.MIT

Mashreq Corporate & Investment Banking Group, UAEYesterdayMid-Seniorfulltime
GitGoRisk Management
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About This Role

  • End-to-End ATM Estate Ownership
  • Own availability, uptime, and performance of ATM/CDM/ITM/Kiosk ecosystem across UAE & IBG
  • Ensure real-time monitoring of hardware, software, network, and switch connectivity
  • Maintain defined MTTR, uptime targets, and service availability KPIs
  • 24x7 Monitoring & Incident Command
  • Lead centralized monitoring of ATM estate (including switch, ESQ/NCR/Diebold tools, digital camera systems)
  • Act as incident commander for P1/P2 outages, ensuring rapid recovery and root cause closure
  • Drive RCA discipline and permanent fix implementation, not repeat firefighting
  • Vendor & SLA Governance (Critical Gap in Current JD)
  • Own end-to-end vendor performance: FLM / SLM vendors, OEMs (NCR, Diebold, etc.), Monitoring/platform vendors
  • Define, track, and enforce SLA/KPI adherence (uptime, response, resolution, replenishment, uptime by location)
  • Lead commercial and performance reviews with vendors
  • Drive penalties / service improvements where required
  • Change, Release & Deployment Control
  • Govern all ATM-related deployments: Software upgrades, Patches, New feature rollouts, Hardware refresh
  • Ensure zero-defect releases into production
  • Own change risk assessment and rollback strategies
  • Business Continuity, DR & Risk Management
  • Own ATM DR strategy and execution: Switch failover, Network resilience, Site-level redundancy
  • Ensure periodic DR drills and audit readiness
  • Identify and mitigate: Operational risks, Fraud/security risks, Capacity risks
  • Audit, Compliance & Governance
  • Ensure closure of: Internal audit findings, Regulatory observations, Security gaps
  • Maintain full compliance with CBUAE and internal governance frameworks
  • Own documentation, controls, and audit readiness
  • Continuous Improvement & Automation
  • Drive automation of: Monitoring, Incident detection, Predictive maintenance
  • Improve: Uptime, Cost per ATM, Customer experience
  • Introduce AI-driven monitoring / predictive failure models where feasible
  • Stakeholder & Business Alignment
  • Act as single point of ownership across: Business (Retail Banking), Technology teams, Vendors & custodians
  • Ensure delivery of business requirements within SLA, budget, and risk appetite

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