Project Manager II

We're looking for a Project Manager II to independently lead customer implementations from kickoff through go-live. You'll own successful product installations and customer onboarding — managing timelines, expectations, and cross-functional resources with solid judgment. This role involves extensive, hands-on customer interaction, often in live hospital environments, and requires someone who can clearly communicate, document thoroughly, and guide customers confidently through the full implementation lifecycle.

Independently lead customer implementations from kickoff through go-live, owning timelines and driving accountability

Manage on-site installations and go-lives in hospital environments, proactively anticipating and resolving issues

Integrate products and services with customer systems and processes

Ensure timely completion of internal and project documentation

Build customer rapport and manage expectations through confident, consistent communication

Facilitate conference calls and customer meetings throughout the implementation lifecycle

Serve as a trusted customer support resource when needed

Guide site assessments and requirements gathering, applying implementation best practices

Coordinate client and internal resources, assigning and tracking project tasks

Partner with Engineering, Service, and Product teams to ensure smooth handoffs

Deliver advanced product training on our core product lines (scrubEx, alEx, scrubBank) and develop training materials

Lead consultation on new and existing products for customers and internal teams

Provide product information and support to the broader team as needed

Mentor team members on products, best practices, and customer education

Model best-in-class communication and implementation execution for less experienced PMs

Bachelor's degree in Business, Project Management, or related field preferred (or equivalent experience)

3–5 years of hands-on implementation or project management experience, ideally customer-facing or in healthcare

Demonstrated ability to independently manage a full implementation lifecycle

Strong project management skills — planning, timelines, and risk mitigation

Excellent communication and facilitation skills with customers and internal teams

Comfortable working in hospital environments and adapting to on-site conditions

Proficient in MS Office (Word, Excel, Outlook); Salesforce experience a plus

Experience using AI tools to optimize workflows and support project delivery

Experience with Project Management tools (Asana, Plainview, JIRA, Monday.com)

PMP required ; CSM a nice to have