Project Manager

Role overview

Service and functional delivery

• Lead SAP Ariba support across Strategic Sourcing, Contracts, Buying and Invoicing, Guided Buying, Supplier Lifecycle and Performance, Supplier Risk, Catalogs, and SAP Business Network.
• Own incidents, problems, service requests, and changes; drive service restoration, root-cause analysis, permanent fixes, and recurring-ticket reduction.
• Manage SLAs, KPIs, ticket prioritization, backlog, major incidents, service reviews, escalations, risks, and executive reporting.
• Lead workshops, fit-gap analysis, solution design, configuration, functional specifications, testing, deployment, and stabilization.
• Coordinate cross-functional resolution with SAP MM, Finance, ABAP, Basis, security, integration, infrastructure, and third-party teams.

Integration, suppliers, and service improvement

• Maintain Ariba integration with SAP S/4HANA or ECC for procurement data, purchasing transactions, invoices, accounting documents, and supplier collaboration.
• Oversee supplier onboarding, qualification, enablement, catalogs, account administration, transaction collaboration, and support.
• Govern releases, regression testing, adoption decisions, change communication, and production readiness.
• Maintain functional designs, configuration records, interface mappings, SOPs, runbooks, knowledge articles, test evidence, release documents, and audit artifacts.
• Identify automation, standardization, user-experience, clean-core, and service-optimization improvements; lead and mentor functional consultants.

Required experience and skills

• Requires 15–18 years of overall SAP consulting experience, including extensive hands-on SAP Ariba delivery and leadership.
• Requires proven leadership of SAP Ariba AMS or large production-support engagements in complex, multi-entity environments.
• Requires deep functional expertise in at least four listed Ariba areas, including Sourcing, Contracts, Buying and Invoicing, Guided Buying, Supplier Lifecycle and Performance, Supplier Risk, Catalog Management, or SAP Business Network.
• Requires source-to-contract, procure-to-pay, supplier management, contract compliance, catalog buying, invoicing, and supplier collaboration knowledge.
• Requires hands-on understanding of Ariba integration with S/4HANA or ECC, including Integration Suite or managed gateway, APIs, web services, IDocs, and middleware.
• Requires knowledge of procurement data, workflows, approvals, tolerances, taxation, account assignment, invoice controls, and reconciliation.
• Requires complex incident resolution, root-cause analysis, interface monitoring, data correction, performance improvement, and production stabilization experience.
• Requires ITIL-based experience spanning incident, problem, change, release, knowledge, service-level, and continual service improvement management.
• Requires experience managing onsite and offshore teams, vendors, SAP product support, and multicultural stakeholders in an SLA-driven environment.
• Requires strong communication, facilitation, negotiation, documentation, presentation, and customer-facing leadership skills.

Engagement context

• The customer is in the defense industry and the engagement operates in a highly controlled and confidential environment.
• The AMS model may require on-call support for priority incidents, critical procurement events, major releases, and planned business activities.