Project Manager

About The Role

Client Relationship Management

• Serve as the primary point of contact for the client and all local market marketing teams across multiple geographies, building trusted, long-term working relationships with stakeholders at every level.
• Lead and facilitate all regular client-facing touchpoints — weekly status calls, quarterly reviews, and executive stakeholder briefings — ensuring every interaction is structured, purposeful, and well-followed-up.
• Maintain a high standard of professionalism and responsiveness across all markets; ensure stakeholders always feel informed, supported, and confident in the programme.
• Proactively surface insights, challenges, and opportunities from across markets and bring them to the client with structured recommendations.
• Champion market onboarding from first contact through to sign-off, contract setup, and invoicing activation.

Training & Capability Building

• Plan and lead structured training sessions for local market teams on programme tools, processes, and best practices.
• Develop clear, market-relevant training materials and toolkits in coordination with the tech and product team.
• Identify knowledge gaps or adoption barriers within markets and design targeted enablement responses.
• Track training attendance, completion, and competency levels across all markets.

Collateral, Reporting & Communications

• Own all client-facing documentation: progress reports, market update newsletters, pitch decks, and senior stakeholder presentations.
• Prepare and distribute structured meeting agendas, recap notes, and action item trackers following each client interaction — with zero gaps in follow-through.
• Maintain a consolidated view of programme status across markets using centralised dashboards and reporting tools.
• Deliver regular status updates to the Director, C2 Native Digital, flagging risks, wins, and escalations proactively.

Cross-Functional Collaboration

• Work in close coordination with the Project Manager, Tech and Product Teams to ensure that client needs are effectively translated into actionable requirements for the engineering and product team.
• Engage directly with the DDM Product and Engineering teams to communicate market priorities, review feature delivery, and provide structured feedback from the client.
• Coordinate with the client's internal functions (Digital, CRM, Sales) as required to unlock internal resources and resolve blockers.
• Act as a bridge between client expectations and technical realities — able to hold informed conversations with both sides without losing either.

Growth, Upsell & Market Research

• Identify opportunities to expand programme adoption across new and emerging markets and develop tailored pitch narratives to support onboarding.
• Build business cases for programme extensions, tool enhancements, or additional services in collaboration with the Director.
• Conduct market research on relevant use cases and emerging applications of the platform to inform client conversations and product direction.
• Carry out vendor research and manage initial outreach or contact with relevant third-party partners, tools, or solution providers as required.
• Maintain awareness of the client's broader marketing priorities to identify where the programme can contribute further strategic value.

Qualifications & Skills

• 5+ years of experience in client services, programme management, or marketing technology — ideally in an agency or consultancy environment.
• Proven track record managing senior client relationships across multiple markets or geographies simultaneously.
• Strong presentation and communication skills; confident leading meetings and training sessions with C-level and senior marketing stakeholders.
• Commercially astute — comfortable identifying upsell opportunities and contributing to revenue growth conversations.
• Exceptionally organised and detail-oriented, with the ability to manage multiple workstreams simultaneously without losing sight of overall programme goals.
• Working knowledge of MarTech platforms and tools — CRM systems, marketing automation, CDPs, or data-driven marketing platforms. Does not need to be technical, but must understand how these systems work and what they enable.
• Fluency in Arabic is highly preferred
• Presentable, personable, and switched on — confident operating as the face of the agency in client settings across diverse markets.
• Able to zoom out and hold the strategic picture while remaining rigorous about the details — nothing falls through the cracks.