Project Manager

Role overview

Duties and responsibilities

• Manage a diverse client portfolio and deliver tailored client experiences that support satisfaction and lasting relationships.
• Implement and execute strategic website projects.
• Collaborate across departments to identify and resolve bottlenecks and keep projects moving.
• Propose and implement process improvements for efficiency, productivity, and client satisfaction.
• Work with clients, project managers, and account managers to understand project goals and requirements.
• Develop and follow project plans, timelines, and budgets.
• Coordinate activities, assign internal tasks, and track progress to meet deadlines and deliver quality work.
• Conduct quality assurance checks against industry standards, client expectations, and internal guidelines.
• Update clients and internal teams about project status and changes to timelines or scope.
• Train new team members on best practices and protocols.
• Support process innovation and documentation with senior team members and the manager.
• Contribute ideas to small-scale product development initiatives and collaborate on implementation.

Required experience and skills

• Legally able to work in Canada and located in Calgary, Alberta.
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 2+ years in customer service, hospitality, or client relationship management.
• 2+ years in a role requiring substantial organization and coordination of multiple tasks or projects.
• Strong written and verbal communication, organization, and ability to manage multiple projects.
• Familiarity with project management software and tools; experience in process planning.
• Ability to analyze tasks from multiple viewpoints and perform well under pressure.
• Digital marketing experience, preferably with websites, is an asset.
• Google AdWords, Google Analytics, WordPress, and social media proficiency are assets.

Additional candidate profile

• The employer values proactive organization, clear communication, client care, follow-through, collaboration, openness to feedback, and willingness to learn.

Benefits and development

• Benefits include three weeks of paid vacation, twelve flex days, a Passion Day, and a company-wide MeMonday.
• The company offers a 30-day remote work policy, 26 hours of paid volunteer time each year, and health, dental, vision, and spending-account benefits.
• Growth offerings include mentorship, leadership development, DiSC communication training, learning opportunities, check-ins, and quarterly performance conversations.

Office and work environment

• The company describes its downtown Calgary office as bright, modern, and stocked with coffee and snacks.
• The company offers discounts with local vendors and describes its culture as collaborative and built on trust and respect.

About POD Marketing

Application notes

• A personalized written or video cover letter is required; if submitting a video, keep it under two minutes.
• Submit an up-to-date resume and ensure application materials and answers are accurate and tailored to the role.