Project Leader, Optimization Team, Communications

Role overview

Communications and coordination

• Own communications from intake through research, drafting, review, approval, publication, and follow-up.
• Lead the communications calendar and maintain documentation and version control.
• Gather information and verify accuracy with Merchandising, Product Development, Planning, Operations, Field Teams, and other leaders.
• Translate product and operational details into actionable communications for customer-facing and Delight teams.
• Research Merchant Q&A and coordinate accurate answers with cross-functional partners.
• Create announcements, FAQs, guides, selling tools, and other resources.
• Improve communications processes and resources using business needs, field feedback, and recurring questions.

Qualifications

• At least five years of experience in internal communications, content development, retail operations, project coordination, or related work.
• Exceptional writing, editing, verbal communication, organization, and project-management skills.
• Able to learn and communicate technical product details, including materials, craftsmanship, construction, care, availability, and performance.
• Able to build relationships and work cross-functionally with business leaders and Field Teams.
• Proficiency in Microsoft Office and Google Workspace.
• Luxury retail or customer-facing experience is preferred.
• Canva, Salesforce, or content-publishing platform experience is preferred; curiosity about responsible AI use is valued.

Physical requirements and travel

• Work involves extended periods of sitting, computer use, and content creation.
• Occasional travel may be needed for meetings, training, or product launches.
• Occasionally lift and transport up to 20 pounds of materials or product samples.
• Occasionally work outside business hours to meet product-launch or field deadlines.

Compensation

• The source lists annual pay of USD 90,000–120,000; pay depends on experience, qualifications, and geographic location.