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Project Director

Malomatia
QAT
Director · 15+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • Mandatory Selection Criteria: • Minimum 15 years of progressive IT experience, including at least 8 years in senior managed-services, outsourcing, programme, account or technology-operations leadership. • Demonstrated accountability for a large, complex, mission-critical 24x7 technology-services engagement with demanding availability, resilience and continuity expectations. • Proven experience as the senior client-facing and accountable delivery executive for a large, complex managed-services or technology-operations account, including executive governance, service commitments, major escalations and client-confidence recovery. • Demonstrated end-to-end accountability for integrated delivery across multiple technology towers, with authority to align operational, technical, commercial and transformation teams around client outcomes. • Strong commercial record covering P&L, financial forecasting, margin protection, revenue assurance, contract governance and disciplined change control. • Experience leading mobilization or transition into steady-state managed services, including readiness gates, knowledge transfer, service acceptance and operational stabilization. • Working knowledge of ITIL 4 service-management practices, major-incident governance, service continuity, capacity, problem management and continual improvement. • Ability to lead senior technical and service-delivery managers across infrastructure, cloud, network, workplace, monitoring and operational support domains. • Bachelor’s degree in Computer Science, Information Technology, Engineering, Business or a related discipline. • Fluent professional English, written and spoken, with strong executive writing and presentation capability.
  • Strongly Preferred: • Leadership experience in aviation, airport technology, transportation, critical national infrastructure, utilities, telecommunications, banking or another high-availability 24x7 environment. • Direct airport-operations experience is advantageous but not mandatory where the candidate has successfully led comparable mission-critical environments and can demonstrate strong operational-risk, resilience and stakeholder leadership. • Qatar or GCC enterprise/government experience and familiarity with customer-facing delivery in the region. • Experience combining operational accountability with structured account development and value-led growth. • PMP, PRINCE2 Practitioner or equivalent programme/project credential; ITIL 4 certification is strongly preferred. • Working knowledge of ISO/IEC 20000, ISO/IEC 27001, COBIT and formal programme governance.
  • Core Competencies: • Executive presence, concise communication and credible decision-making under pressure • Mission-critical service leadership, operational resilience and major-incident command • Customer relationship management and influence across executive, operational and technical stakeholders • Commercial judgment, financial acumen and contract discipline • Programme mobilization, transition assurance and operational-readiness governance • Risk-based prioritization, structured problem solving and evidence-based performance management • Ability to connect service data, customer priorities and business cases to practical transformation • Leadership across organizational and cultural boundaries, with strong talent-development capability • Account strategy, opportunity qualification and value-based growth without compromising delivery
  • Minimum 15 years of progressive IT experience, including at least 8 years in senior managed-services, outsourcing, programme, account or technology-operations leadership.
  • Demonstrated accountability for a large, complex, mission-critical 24x7 technology-services engagement with demanding availability, resilience and continuity expectations.
  • Proven experience as the senior client-facing and accountable delivery executive for a large, complex managed-services or technology-operations account, including executive governance, service commitments, major escalations and client-confidence recovery.
  • Demonstrated end-to-end accountability for integrated delivery across multiple technology towers, with authority to align operational, technical, commercial and transformation teams around client outcomes.
  • Strong commercial record covering P&L, financial forecasting, margin protection, revenue assurance, contract governance and disciplined change control.
  • Experience leading mobilization or transition into steady-state managed services, including readiness gates, knowledge transfer, service acceptance and operational stabilization.
  • Working knowledge of ITIL 4 service-management practices, major-incident governance, service continuity, capacity, problem management and continual improvement.
  • Ability to lead senior technical and service-delivery managers across infrastructure, cloud, network, workplace, monitoring and operational support domains.
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, Business or a related discipline.
  • Fluent professional English, written and spoken, with strong executive writing and presentation capability.
  • Leadership experience in aviation, airport technology, transportation, critical national infrastructure, utilities, telecommunications, banking or another high-availability 24x7 environment.
  • Direct airport-operations experience is advantageous but not mandatory where the candidate has successfully led comparable mission-critical environments and can demonstrate strong operational-risk, resilience and stakeholder leadership.
  • Qatar or GCC enterprise/government experience and familiarity with customer-facing delivery in the region.
  • Experience combining operational accountability with structured account development and value-led growth.
  • Working knowledge of ISO/IEC 20000, ISO/IEC 27001, COBIT and formal programme governance.
  • Executive presence, concise communication and credible decision-making under pressure
  • Mission-critical service leadership, operational resilience and major-incident command
  • Customer relationship management and influence across executive, operational and technical stakeholders
  • Commercial judgment, financial acumen and contract discipline
  • Programme mobilization, transition assurance and operational-readiness governance
  • Risk-based prioritization, structured problem solving and evidence-based performance management
  • Ability to connect service data, customer priorities and business cases to practical transformation
  • Leadership across organizational and cultural boundaries, with strong talent-development capability
  • Account strategy, opportunity qualification and value-based growth without compromising delivery

Responsibilities

  • Client Delivery and Executive Account Leadership: • Act as malomatia’s senior accountable leader and primary executive interface for the client engagement. • Build trusted relationships with client executive sponsors, technology leadership, service owners and airport operational stakeholders. • Translate contractual commitments and client priorities into an integrated account plan covering service outcomes, transformation, finance, risk, workforce and growth. • Lead executive steering committees, business reviews and critical escalation forums, ensuring timely decisions and clear accountability. • Maintain a single, accurate executive view of engagement health, priorities, risks, dependencies and corrective actions.
  • Service Delivery and Operational Assurance: • Own end-to-end contracted service outcomes across all in-scope technology towers, while delegating day-to-day delivery management to service and tower leaders. • Ensure disciplined management of availability, resilience, major incidents, problems, change, capacity, continuity, security, compliance, assets, configuration and service-level obligations. • Act as the senior escalation authority for major disruption, chronic performance issues and material customer concerns. • Demand evidence-based root-cause analysis, corrective action and prevention of recurring incidents. • Ensure airport operational criticality, controlled change, business continuity and service recovery requirements are reflected in delivery decisions.
  • Mobilization and Transition Oversight: • Provide executive sponsorship and governance for mobilization and transition, without replacing the designated Transition Manager’s operational responsibilities. • Assure readiness across resources, knowledge transfer, access, tooling, CMDB, documentation, operational processes, service acceptance and customer communications. • Review transition risks, dependencies, readiness evidence and recovery actions; escalate material gaps before service acceptance. • Ensure a controlled handover into steady-state operations with clear ownership, acceptance criteria and unresolved-item governance.
  • Commercial, Contract and Financial Leadership: • Own engagement P&L, revenue assurance, gross margin, billing readiness, cost-to-serve, forecast accuracy and financial risk. • Ensure service commitments remain within approved scope, assumptions, dependencies, contract terms and commercial baselines. • Govern change requests, variations, out-of-scope demand, service credits, claims and material commercial exposures with Finance, Legal and Sales. • Maintain an executive view of financial performance, cash and billing blockers, margin leakage, recovery actions and material decisions. • Balance service quality, resilience and customer value with disciplined commercial management.
  • Customer Value, Transformation and Continual Improvement: • Maintain a governed improvement and transformation roadmap linked to resilience, productivity, user experience, operational efficiency and client priorities. • Ensure each initiative has an approved business case, measurable outcome, accountable owner, delivery plan and dependency assessment. • Use service data, trends and recurring issues to prioritize automation, modernization, lifecycle actions and technology refresh recommendations. • Protect service stability, security, regulatory obligations and live airport operations during transformation.
  • Account Growth and Business Development: • Develop an account growth plan based on validated client needs, contract boundaries, delivery feasibility and measurable customer value. • Identify and qualify service extensions, projects, transformation initiatives and technology-refresh opportunities with Sales, Presales and Practice leadership. • Lead executive positioning, opportunity shaping, proposal defence and negotiation support for strategic opportunities. • Ensure architecture, capacity, risk, contractual route and commercial viability are validated before commitments are made.
  • Risk, Security, Compliance and Assurance: • Own the engagement-level risk and issue posture, with timely escalation of material operational, contractual, financial, security, regulatory and reputational risks. • Ensure compliance with client policies, airport security and access requirements, applicable Qatar obligations, malomatia governance and relevant ISO/IEC 20000 and ISO/IEC 27001 controls. • Ensure audit findings, control gaps and non-conformities have accountable remediation plans and closure evidence. • Protect confidentiality, data handling, segregation of duties and conflict-of-interest controls across the engagement.
  • People and Organization Leadership • Build and lead a high-performing engagement organization with clear roles, delegated authority and measurable accountability. • Confirm workforce readiness, succession coverage, critical-skill availability, duty management and contingency arrangements. • Coach senior delivery leaders and establish a culture of ownership, transparency, customer focus and cross-functional collaboration. • Work with HR and Practice leadership on priority hiring, onboarding, retention, performance management and capability development.
  • Client Delivery and Executive Account Leadership:
  • Act as malomatia’s senior accountable leader and primary executive interface for the client engagement.
  • Build trusted relationships with client executive sponsors, technology leadership, service owners and airport operational stakeholders.
  • Translate contractual commitments and client priorities into an integrated account plan covering service outcomes, transformation, finance, risk, workforce and growth.
  • Lead executive steering committees, business reviews and critical escalation forums, ensuring timely decisions and clear accountability.
  • Maintain a single, accurate executive view of engagement health, priorities, risks, dependencies and corrective actions.
  • Service Delivery and Operational Assurance:
  • Own end-to-end contracted service outcomes across all in-scope technology towers, while delegating day-to-day delivery management to service and tower leaders.
  • Ensure disciplined management of availability, resilience, major incidents, problems, change, capacity, continuity, security, compliance, assets, configuration and service-level obligations.
  • Act as the senior escalation authority for major disruption, chronic performance issues and material customer concerns.
  • Demand evidence-based root-cause analysis, corrective action and prevention of recurring incidents.
  • Ensure airport operational criticality, controlled change, business continuity and service recovery requirements are reflected in delivery decisions.
  • Mobilization and Transition Oversight:
  • Provide executive sponsorship and governance for mobilization and transition, without replacing the designated Transition Manager’s operational responsibilities.
  • Assure readiness across resources, knowledge transfer, access, tooling, CMDB, documentation, operational processes, service acceptance and customer communications.
  • Review transition risks, dependencies, readiness evidence and recovery actions; escalate material gaps before service acceptance.
  • Ensure a controlled handover into steady-state operations with clear ownership, acceptance criteria and unresolved-item governance.
  • Commercial, Contract and Financial Leadership:
  • Own engagement P&L, revenue assurance, gross margin, billing readiness, cost-to-serve, forecast accuracy and financial risk.
  • Ensure service commitments remain within approved scope, assumptions, dependencies, contract terms and commercial baselines.
  • Govern change requests, variations, out-of-scope demand, service credits, claims and material commercial exposures with Finance, Legal and Sales.
  • Maintain an executive view of financial performance, cash and billing blockers, margin leakage, recovery actions and material decisions.
  • Balance service quality, resilience and customer value with disciplined commercial management.
  • Customer Value, Transformation and Continual Improvement:
  • Maintain a governed improvement and transformation roadmap linked to resilience, productivity, user experience, operational efficiency and client priorities.
  • Ensure each initiative has an approved business case, measurable outcome, accountable owner, delivery plan and dependency assessment.
  • Use service data, trends and recurring issues to prioritize automation, modernization, lifecycle actions and technology refresh recommendations.
  • Protect service stability, security, regulatory obligations and live airport operations during transformation.
  • Account Growth and Business Development:
  • Develop an account growth plan based on validated client needs, contract boundaries, delivery feasibility and measurable customer value.
  • Identify and qualify service extensions, projects, transformation initiatives and technology-refresh opportunities with Sales, Presales and Practice leadership.
  • Lead executive positioning, opportunity shaping, proposal defence and negotiation support for strategic opportunities.
  • Ensure architecture, capacity, risk, contractual route and commercial viability are validated before commitments are made.
  • Risk, Security, Compliance and Assurance:
  • Own the engagement-level risk and issue posture, with timely escalation of material operational, contractual, financial, security, regulatory and reputational risks.
  • Ensure compliance with client policies, airport security and access requirements, applicable Qatar obligations, malomatia governance and relevant ISO/IEC 20000 and ISO/IEC 27001 controls.
  • Ensure audit findings, control gaps and non-conformities have accountable remediation plans and closure evidence.
  • Protect confidentiality, data handling, segregation of duties and conflict-of-interest controls across the engagement.
  • People and Organization Leadership
  • Build and lead a high-performing engagement organization with clear roles, delegated authority and measurable accountability.
  • Confirm workforce readiness, succession coverage, critical-skill availability, duty management and contingency arrangements.
  • Coach senior delivery leaders and establish a culture of ownership, transparency, customer focus and cross-functional collaboration.
  • Work with HR and Practice leadership on priority hiring, onboarding, retention, performance management and capability development.

Preferred Qualifications

  • PMP, PRINCE2 Practitioner or equivalent programme/project credential; ITIL 4 certification is strongly preferred.

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