Project Coordinator

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth - Mindedness, Trust, and Innovation to deliver impactful solutions and exceptional customer experiences. As a rapidly growing organization, we seek detail - oriented professionals who thrive in structured, fast - paced environments and enjoy supporting successful project delivery.

The Project Coordinator (PC) provides administrative, organizational, and entry - level project management support to ensure projects run efficiently, consistently, and in alignment with Courser standards.

This role is responsible for maintaining project documentation, coordinating schedules, tracking tasks and dependencies, and supporting communication across internal teams and clients. Project Coordinators may also manage Minor Projects (as defined by Courser’s project classification standards) under defined standards and with required oversight from a Regional Project Manager.

· Maintain project documentation, artifacts, and systems of record in accordance with Courser standards; store all artifacts in SharePoint per Courser artifact governance requirements.

· Coordinate project schedules, meetings, and resources across internal teams.

· Track tasks, milestones, dependencies, and action items; follow up on assigned owners.

· Ensure required project artifacts are created, updated, and stored appropriately.

· Assist with onboarding, kickoff preparation, and project close - out activities.

· Manage Minor Projects (as defined by Courser’s project classification standards) under the guidance and oversight of a Regional Project Manager.

· Execute standard project management activities, including:

· Task and timeline coordination

· Status updates and basic reporting

· Scope adherence and issue escalation

· Escalate risks, scope changes, or delivery concerns promptly to the overseeing Regional Project Manager.

· Prepare and distribute project status reports, meeting notes, and action summaries.

· Support client and internal communications by ensuring timely, accurate information flow.

· Assist Regional Project Managers with executive - ready reporting and documentation.

· Assist with project setup activities, including confirming finance setup completion and required approvals.

· Confirm that all required Acceptance Package components (ConnectWise Opportunity, customer-signed quote, and approved SOW) are in place prior to project initiation, escalating to the overseeing RPM if any component is missing.

· Track time entry, expense documentation, and billing readiness as directed.

· Support change request documentation and routing for written customer approval prior to execution, in accordance with Courser standards.

· Follow established project management processes, templates, and standards.

· Identify process gaps or inefficiencies and provide improvement recommendations.

· Support adoption of standardized tools, workflows, and governance practices.

The Project Coordinator role is part of Courser’s three - tier regional project delivery model , designed to scale delivery while maintaining clear accountability and financial ownership.

· Project Coordinators support project administration, coordination, and execution of Minor Projects, operating under defined standards and Regional Project Manager oversight.

· Regional Project Managers own end - to - end project delivery and full P&L responsibility for projects within their region.

· Senior Regional Project Managers own regional financial performance, delivery excellence, and organizational maturity, serving as the highest level of project authority short of executive leadership.

This role is intentionally designed as a developmental pathway into the Regional Project Manager position over time.

The Project Coordinator role is designed as the entry point into Courser’s regional project delivery model. To be considered for advancement to Regional Project Manager , a Project Coordinator should demonstrate the following over a sustained period:

· Consistent and independent management of Minor Projects with minimal escalation, delivered on time and within scope.

· Strong command of Courser’s project artifacts, documentation standards, and ConnectWise PSA workflows.

· Demonstrated ability to manage client and internal communications professionally and proactively.

· Active pursuit of formal PM certification (CAPM® or PMP®) and engagement with Courser’s PM development resources.

· Positive peer and leadership feedback on accountability, initiative, and process adherence.

· Advancement decisions are made in partnership with the Regional Project Manager and Courser PMO leadership.

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Our company complies with the ADA and provides reasonable accommodations to qualified individuals with disabilities in all aspects of employment, including the application process, interviewing, and job performance. If you need a reasonable accommodation to perform the essential functions of the job, please contact us.

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.

IT providers in the North Atlantic region deliver strategic technology solutions and managed IT services that help organizations simplify operations, improve security, and accelerate growth. Our success is built on proactive communication, exceptional client experiences, operational excellence, and a culture of accountability. We are seeking highly organized professionals who thrive in fast-paced environments and enjoy bringing structure, clarity, and consistency to client-facing project work.

The Project Coordinator (PC) serves as the operational hub of project delivery and is responsible for ensuring all projects and Time & Materials (T&M) engagements are executed efficiently, documented properly, communicated proactively, and aligned with North Atlantic regional standards.

The Project Coordinator owns project administration, project communication, project documentation, and coordination activities throughout the project lifecycle. This role is responsible for maintaining accurate project records, coordinating resources, tracking actions and milestones, facilitating communication between stakeholders, and ensuring clients always know the status of their project.

In addition to supporting project-based work, the Project Coordinator is responsible for coordinating and administering all client-facing T&M work requests that require project-level oversight, scheduling, communication, documentation, and reporting.

Project Coordinators may manage smaller projects under established standards while partnering closely with Project Managers, Service Delivery leadership, and technical teams to ensure successful client outcomes.

· Maintain project documentation, artifacts, schedules, and systems of record in accordance with the North Atlantic regional standards.

· Ensure all project artifacts are stored appropriately within SharePoint and other approved repositories.

· Coordinate project schedules, meetings, resources, dependencies, and deliverables.

· Track project tasks, risks, issues, milestones, and action items while driving accountability from assigned owners.

· Support project kickoff preparation, onboarding activities, project transitions, and project closeout procedures.

· Facilitate internal coordination between project resources, service teams, account managers, and leadership.

· Own the coordination and administration of all Time & Materials (T&M) engagements assigned to the project office.

· Serve as the central point of contact for T&M work from intake through completion.

· Coordinate scheduling of resources required to execute T&M work.

· Ensure T&M work is properly documented, approved, communicated, and tracked.

· Maintain visibility into T&M progress, client expectations, and completion timelines.

· Verify all required approvals, documentation, and billing readiness requirements are satisfied.

· Escalate scheduling conflicts, scope concerns, resource constraints, or delivery risks as appropriate.

The Project Coordinator owns all project communication.

This includes responsibility for:

· Coordinating communication between clients, project resources, leadership, and stakeholders (Internal and external).

· Preparing and distributing project status reports.

· Scheduling and facilitating recurring project communication cadences.

· Publishing meeting notes, action items, decisions, and follow-up tasks.

· Maintaining communication timelines and ensuring updates are delivered when promised.

· Proactively identifying communication gaps and driving resolution.

· Ensuring clients have consistent visibility into project status, milestones, risks, timelines, and next steps.

· Supporting executive-level project reporting and stakeholder communications.

Success in this role requires exceptional communication discipline and responsiveness. The Project Coordinator is expected to establish trust through timely, accurate, and proactive communication.

· Support project setup activities and verify all required documentation has been received and approved.

· Confirm project readiness requirements have been completed prior to project execution.

· Monitor project administrative health, including documentation, approvals, and billing readiness.

· Track time entry compliance, expenses, and administrative financial requirements.

· Support change request administration and ensure written client approval is obtained prior to execution.

· Assist in maintaining project profitability through effective coordination and operational discipline.

· Follow established project management standards, templates, and governance practices.

· Drive consistency across project administration processes.

· Identify process inefficiencies and recommend improvements.

· Support adoption of standard operating procedures, tools, and workflows.

· Contribute to ongoing project management maturity initiatives across MySherpa.

· Associate's or Bachelor's degree in Business, Information Technology, Project Management, or related field, or equivalent experience.

· 1-3 years of experience in project coordination, project administration, operations support, or service delivery.

· Strong organizational and time management skills.

· High attention to detail and process discipline.

· Excellent written and verbal communication skills.

· Strong customer service mindset.

· Experience with Microsoft 365 applications including Teams, SharePoint, Planner, Outlook, and Excel.

· Ability to manage multiple projects, workstreams, and competing priorities simultaneously.

· Experience working within an MSP or IT services organization.

· Experience using ConnectWise PSA or similar professional services automation tools.

· Familiarity with project management methodologies and best practices.

· CAPM certification or demonstrated interest in pursuing professional project management credentials.

The Project Coordinator serves as the operational quarterback for project administration and communications.

A successful Project Coordinator:

· Creates clarity for clients and internal teams.

· Maintains exceptional project organization.

· Drives accountability through consistent follow-up.

· Anticipates communication needs before issues arise.

· Ensures no project or T&M engagement lacks ownership, documentation, or visibility.

· Protects the client experience through proactive communication and attention to detail.

(Based on Barry Deutsch's Success Factor Snapshot methodology)

· Clients consistently know project status, risks, milestones, and next steps.

· Stakeholders receive updates before having to ask.

· Meeting notes and action items are distributed within one business day.

· Escalations occur early and proactively.

· Positive client feedback.

· Minimal missed communications.

· Consistent project reporting cadence.

· Strong stakeholder trust.

· Project documentation is complete, accurate, and current.

· Tasks, milestones, and dependencies are tracked consistently.

· Project administration activities occur without prompting.

· Audit-ready project records.

· Minimal documentation gaps.

· High compliance with project standards.

· All T&M engagements are tracked from intake through completion.

· Resources are scheduled efficiently.

· Clients receive timely updates regarding work progress and expected completion.

· Accurate T&M documentation.

· Reduced scheduling conflicts.

· Improved billing readiness and project visibility.

· Clients describe the North Atlantic region as organized, responsive, and proactive.

· Expectations are clearly established and managed.

· Issues are addressed before becoming escalations.

· Strong CSAT feedback.

· Reduced client complaints.

· Positive comments regarding communication and responsiveness.

· Processes are followed consistently.

· Opportunities for improvement are identified and acted upon.

· Administrative work is completed accurately and on time.

· Fewer process exceptions.

· Improved project efficiency.

· Consistent adherence to standards and governance.

· Expands project management knowledge and skills continuously.

· Demonstrates increasing independence and leadership.

· Prepares for advancement into a Project Manager role.

· Increased project responsibility.

· Completion of training and certifications.

· Positive leadership feedback regarding readiness for growth.

This version creates much clearer accountability for communication ownership, formalizes all T&M coordination responsibility, and uses Barry Deutsch-style Success Factor Snapshots that are observable, measurable, and coachable. It also aligns well with the operational accountability culture you've established across the North Atlantic region and Courser.