Project Coordinator - RCM & Billing System Replacement

Project Coordinator

Project Coordination, Tracking & Governance Support

• Maintain the master project tracker for the RCM and Billing system replacement, keeping milestones, deliverables, dependencies and action items current and accurate at all times.
• Support the Implementation Project Manager and Project Owner in maintaining the integrated project plan across the five delivery phases: Requirement Gathering & Gap Analysis, System Configuration & Integration, UAT, Training & Go-Live, and Post-Go-Live Support.
• Track progress against the agreed timeline, proactively flag slippage, overdue actions and emerging risks, and follow up with owners to keep the project on schedule.
• Maintain the project RAID log (Risks, Assumptions, Issues, Dependencies) and ensure items are owned, updated and escalated appropriately.
• Coordinate and minute project meetings: capture decisions and action items, circulate notes, and follow through to closure.

Deliverables Management & Documentation

• Coordinate and quality-check project deliverables from business teams and the vendor against agreed scope, format and timelines before submission or sign-off.
• Maintain a single, version-controlled repository of project documentation: requirement documents, workflows, SOPs, configuration sign-offs, test scripts, training material and meeting records.

Workflow Optimisation & Process Improvement

• Lead and document workflow optimisation across RCM, Billing, Pre-Authorisation, Claims, Collections and Front Office, mapping current-state processes and designing improved future-state workflows aligned to the new system.
• Work with business users to identify manual handoffs, duplication and revenue-leakage points, and translate these into clear process and configuration requirements for the vendor and IT Project Manager.

Steering Committee & Stakeholder Reporting

• Prepare clear, accurate and timely Steering Committee updates, including status dashboards, milestone tracking, risk and issue summaries and decision logs, for review by the Project Owner.
• Consolidate inputs from business workstreams, the IT Project Manager and the vendor into a single, coherent project status view using Red-Amber-Green (RAG) reporting

Vendor & Cross-Functional Coordination

• Act as a day-to-day coordination point between business teams, the IT Project Manager and the selected vendor, ensuring queries, dependencies and action items are routed and resolved promptly.

UAT, Training & Go-Live Coordination

• Coordinate User Acceptance Testing from a business standpoint: organise test scenarios and scripts, schedule testers, track defects and retests, and maintain the UAT status log through to sign-off.

Quality, Governance and Professional Standards (JCI-Aligned)

• Carry out all duties in line with Joint Commission International (JCI) accreditation, safety, quality and organisational requirements relevant to the role.
• Maintain confidentiality of patient, staff and organisational information at all times, and comply with DHA data protection, NABIDH and applicable UAE data residency and privacy requirements.

Organisational Responsibilities

• Perform any additional duties reasonably assigned by the organisation or line manager, even if not explicitly listed in this job description, to meet operational needs and support departmental and organisational objectives.
• Comply with all organisational and departmental policies, procedures, legal requirements and applicable regulations at all times, and take personal responsibility to read, understand, follow and keep updated with the latest versions.

Education

• Bachelor's degree in Healthcare Administration, Business Administration, Information Systems, Finance or a related field (MANDATORY).
• CAPM, PMP, PRINCE2 Foundation or equivalent project management certification (PREFERRED / ADVANTAGEOUS).
• Certification or formal training in healthcare RCM, medical coding, process improvement or Lean Six Sigma (ADVANTAGEOUS).

Experience

• 3-5 years of experience in healthcare revenue cycle, billing, insurance or related operations, preferably in the UAE (ESSENTIAL).
• Demonstrated experience coordinating or supporting projects, ideally healthcare IT or system-implementation projects (ESSENTIAL).
• Exposure to RCM/billing system implementations, UAT coordination, workflow mapping or SOP development (HIGHLY PREFERRED).
• Familiarity with the UAE healthcare and insurance landscape, including DHA/DOH regulatory requirements and DHPO/eClaimLink processes (PREFERRED).
• Experience working with Cerner/Oracle Health or comparable hospital information systems (ADVANTAGEOUS).

Revenue Cycle & Billing Operations

Project Coordination

Tools

Process & Documentation

Regulatory Awareness