Project & Change Delivery Manager

Role overview

What you'll do

• Identify and prioritise improvement opportunities and define desired outcomes using evidence.
• Lead change from discovery through planning, implementation and review.
• Manage impacts, risks, dependencies, controls and measures of success.
• Manage and develop Business Analysts and assure the quality of analysis, process maps, requirements and impact assessments.
• Bring stakeholders together to resolve delivery challenges, make decisions and prepare colleagues for new ways of working.
• Review post-implementation adoption and confirm customer and operational benefits are delivered.

About you

• Demonstrable experience leading end-to-end operational change or continuous improvement, including implementation, embedding and benefits review.
• Proven people leadership, including managing and developing Business Analysts or comparable change professionals.
• Strong business analysis knowledge: problem definition, requirements management, process mapping, impact assessment and options analysis.
• Strong project and change delivery experience, including planning, governance, dependencies, risks, issues, stakeholder engagement and readiness.
• Experience using customer, operational or performance insight to identify opportunities and define measurable outcomes.
• Experience embedding change in operational environments with suitable processes, controls, reporting, ownership and post-implementation review.

Hybrid working and locations

• Hybrid working is offered, with at least two days per week in the Glasgow or Northampton office.
• For part-time arrangements, the stated office attendance is 40% of working time.
• The Glasgow office attendance requirement applies from 1 April 2027; regular collaboration events are expected beforehand.

Salary and contract

• The stated salary is circa £60,000; no pay cadence is specified.
• The role is permanent and full-time.