Project and Operations Manager

Role purpose

Project management

• Develop and maintain project plans and supporting documentation, including milestones, responsibilities and delivery requirements.
• Monitor progress, follow up actions and address or escalate issues affecting milestones.
• Maintain project financial records, monitor expenditure and support cost control.
• Coordinate client engagement and contractor contributions, communicating progress and tracking delivery against agreed requirements and timescales.

Operations and process improvement

• Plan and monitor resource utilisation and capacity for assessment, examination and training activities.
• Coordinate assessment, examination and training processes with clear responsibilities and consistent administration.
• Identify operational bottlenecks and improve scheduling, administration, service delivery, workflows and information flows across operational SaaS platforms.
• Produce weekly and monthly reports on progress, activity, utilisation, capacity and costs, highlighting issues needing management attention.

Administration and suppliers

• Coordinate business insurance administration, maintain records and track renewal dates.
• Coordinate requests and service issues with the outsourced IT provider.
• Oversee office administration and facilities arrangements.
• Liaise with the outsourced finance function to exchange accurate project and operational financial information in a timely manner.

Governance and commercial coordination

• Coordinate documentation, evidence and follow-up actions supporting ISO 27001, ISO 9001, Cyber Essentials Plus and other agreed standards.
• Support contract governance with relevant internal leads, track governance actions and deadlines, and escalate gaps or overdue requirements.
• Share delivery capacity, scheduling requirements and project status with Sales and Marketing; support handovers so client requirements inform delivery plans.

Essential experience and skills

• Demonstrable project management, operations management or combined delivery experience, including managing several concurrent projects or services with competing deadlines.
• Strong planning and organisational skills, including project documentation and milestone tracking; confidence with budgets, expenditure records and management reports.
• Experience coordinating clients, contractors and external service providers; evidence of improving processes and using digital systems to reduce manual administration.
• Strong written and verbal communication, accuracy, a methodical approach to confidential information, independent follow-through and sound escalation judgement.

Desirable experience

• Experience in cyber security, professional services, training, examinations or assessment delivery is desirable.
• Familiarity with ISO 27001, ISO 9001, Cyber Essentials Plus or comparable assurance frameworks is desirable.
• SaaS platform experience, audit or compliance evidence coordination, or a relevant qualification such as PRINCE2, APM or equivalent practical experience is desirable.

Measures of success