Programme Manager – CRM Transformation

About the role

What you'll be doing

• Lead workstream planning and delivery, governance, resourcing and alignment to the wider programme and organisational strategy.
• Manage multidisciplinary teams and workstream scope, costs, resources, timescales, risks, issues and dependencies.
• Lead CRM technology delivery with technical teams, architects, product specialists, partners and suppliers.
• Oversee CRM requirements, solution development, configuration, integrations, testing, data migration, deployment and transition to business as usual.
• Manage dependencies between CRM technology, data, integrations, business processes and user experience.
• Lead migration from legacy technology to modern CRM platforms and delivery of related system, process and working-practice changes.
• Drive benefits realisation and remove barriers to intended outcomes.
• Provide governance and reporting to Programme Boards and senior stakeholders, with insight and recommendations.
• Build relationships across the organisation and manage technology and business risks, issues and dependencies.
• Coordinate resources and partners, support adoption of new capabilities and ways of working, capture learning and coach others.

What you'll bring

• Significant experience leading complex, multi-year technology-enabled transformation programmes or large-scale projects, ideally involving CRM, customer technology, data or digital transformation.
• Strong knowledge of CRM technology delivery and experience leading or managing CRM implementations, enhancements or major platform changes.
• Understanding of CRM implementation lifecycles, including requirements gathering, solution design, configuration or development, integrations, testing, data migration, deployment and adoption.
• Experience working with technical teams and delivery partners, with sufficient understanding to challenge, identify dependencies and assess risks.
• Experience delivering legacy technology migration and significant changes to systems, data, processes and ways of working.
• The supplied description cuts off during the remaining candidate requirements.

Compensation

• Salary range is £64,000–£70,000.

Hours

• Full-time, 34.5 hours; the employer is open to discussing how the hours are worked.

Workplace

• Hybrid working split between home and the London office, with two office days per week.

Contract