Program/Project Management Lead

About Accenture

Qualifications

• Level: Senior Leadership
• Employment Type: Full-Time
• As a Program/Project Management Lead, you will oversee the comprehensive delivery of programs or projects aimed at achieving specific business outcomes. Your typical day will involve defining project scopes, monitoring the execution of deliverables, and effectively communicating with various stakeholders to manage expectations, address issues, and ensure successful outcomes. You will play a pivotal role in aligning project objectives with organizational goals, fostering collaboration among teams, and driving initiatives that contribute to the overall success of the organization.
• Expected to be a Subject Matter Expert with deep knowledge and experience.
• Should have influencing and advisory skills.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Facilitate workshops and meetings to gather requirements and feedback from stakeholders.
• Develop and maintain project documentation to ensure clarity and alignment among all parties involved.
• Must To Have Skills: Proficiency in Cloud Based Service Management Process Design.
• Strong understanding of project management methodologies and frameworks.
• Experience with stakeholder management and communication strategies.
• Ability to analyze project risks and develop mitigation strategies.
• Familiarity with performance metrics and reporting tools to track project progress.
• The candidate should have minimum 15 years of experience in Cloud Based Service Management Process Design.
• This position is based at our Gurugram office.
• A 15 years full time education is required.
• 15 years full time education
• 16+ years of experience in Digital Workplace / EUC / Cloud Infrastructure leadership roles.
• Strong expertise in Microsoft ecosystem (Intune, Entra ID, Windows Enterprise, Microsoft 365 Collaboration Services, Azure Virtual Desktop).
• Hands-on experience with Azure automation services and enterprise scripting (PowerShell, Windows scripting).
• Experience implementing DevOps / CI-CD models for infrastructure or workplace engineering (Azure DevOps, Git-based deployment, automation pipelines).
• Exposure to AI-driven operations, analytics platforms, or digital experience monitoring solutions Nexthink.
• Proven ability to lead transformation programs and manage large-scale distributed environments.
• Strong understanding of ITSM practices (Incident, Problem, Change, and Service Improvement).

Preferred Qualifications

• Microsoft Certified: Endpoint Administrator Associate
• Microsoft Certified: Azure Administrator / Azure Solutions Architect
• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: DevOps Engineer Expert
• ITIL Foundation or Managing Professional
• Relevant Automation / Scripting or Cloud certifications (PowerShell, Azure Automation, etc.)
• Nexthink Expert
• What Success Looks Like
• Automated, scalable workplace services with reduced manual intervention.
• Seamless collaboration experience across Microsoft 365 platforms.
• CI/CD-enabled configuration and deployment model for workplace engineering.
• Measurable reduction in recurring incidents and operational complexity.
• Secure, compliant, and future-ready digital workplace aligned to business outcomes.
• Experience Level: Senior Leadership
• Employment Type: Full-Time
• As a Program/Project Management Lead, you will oversee the comprehensive delivery of programs or projects aimed at achieving specific business outcomes. Your typical day will involve defining project scopes, monitoring the execution of deliverables, and effectively communicating with various stakeholders to manage expectations, address issues, and ensure successful outcomes. You will play a pivotal role in aligning project objectives with organizational goals, fostering collaboration among teams, and driving initiatives that contribute to the overall success of the organization.
• Expected to be a Subject Matter Expert with deep knowledge and experience.
• Should have influencing and advisory skills.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Facilitate workshops and meetings to gather requirements and feedback from stakeholders.
• Develop and maintain project documentation to ensure clarity and alignment among all parties involved.
• Must To Have Skills: Proficiency in Cloud Based Service Management Process Design.
• Strong understanding of project management methodologies and frameworks.
• Experience with stakeholder management and communication strategies.
• Ability to analyze project risks and develop mitigation strategies.
• Familiarity with performance metrics and reporting tools to track project progress.
• The candidate should have minimum 15 years of experience in Cloud Based Service Management Process Design.
• This position is based at our Gurugram office.
• A 15 years full time education is required.
• 15 years full time education

Responsibilities

• Lead implementation and steady-state operations of Modern Workplace platforms including Endpoint Management, Identity, Virtual Desktop, Application Delivery, and Digital Experience Monitoring.
• Own Communication & Collaboration ecosystem (e.g., Microsoft 365 services such as Teams, Exchange Online, SharePoint, OneDrive) ensuring availability, governance, and adoption.
• Drive automation using Azure Automation, Logic Apps, Function Apps, PowerShell, and API integrations to enable self-healing and zero-touch operations.
• Introduce AI/ML and analytics-driven approaches to proactively detect issues and enhance digital employee experience via DEX Tools (Nexthink).
• Establish DevOps and CI/CD practices for workplace engineering, including automated configuration deployment, policy-as-code, and lifecycle management.
• Align workplace services with ITSM processes to reduce incidents, eliminate recurring problems, and improve operational resilience.
• Implement secure-by-design configurations aligned to Zero Trust and compliance requirements.
• Collaborate with Security, Infrastructure, and Application teams to deliver scalable, cloud-first workplace solutions.
• Build and mentor multi-skilled teams across endpoint engineering, collaboration platforms, automation, and DevOps integration.
• Track performance through KPIs, SLAs, and operational dashboards, driving continuous service improvement and innovation.
• Required Experience & Skills
• 16+ years of experience in Digital Workplace / EUC / Cloud Infrastructure leadership roles.
• Strong expertise in Microsoft ecosystem (Intune, Entra ID, Windows Enterprise, Microsoft 365 Collaboration Services, Azure Virtual Desktop).
• Hands-on experience with Azure automation services and enterprise scripting (PowerShell, Windows scripting).
• Experience implementing DevOps / CI-CD models for infrastructure or workplace engineering (Azure DevOps, Git-based deployment, automation pipelines).
• Exposure to AI-driven operations, analytics platforms, or digital experience monitoring solutions Nexthink.
• Proven ability to lead transformation programs and manage large-scale distributed environments.
• Strong understanding of ITSM practices (Incident, Problem, Change, and Service Improvement).