Program Manager (US)

Job description

What you’ll do

Basic qualifications

• 9+ years of product management experience, including experience with platform, portal, marketplace, workflow, or self-service products
• Demonstrated experience delivering AI-enabled or intelligent product experiences in production, such as automation, recommendations, workflow optimization, conversational interfaces, or decision-support capabilities
• Experience with channel, partner, or indirect selling processes is an advantage
• Strong technical fluency, with the ability to evaluate AI and automation approaches, understand API-based architectures, and partner with engineering on feasibility, trade-offs, and scalable implementation options
• Track record of defining product vision for ambiguous or greenfield initiatives and translating that vision into clear priorities, phased roadmaps, and measurable outcomes
• Excellent stakeholder management and communication skills across engineering, design, partner operations, go-to-market teams, and business leadership
• Skill Requirements
• Other Requirements

Preferred qualifications

• Experience with ServiceNow platform capabilities, enterprise AI assistants, workflow automation platforms, or equivalent AI-enabled enterprise solutions at scale
• Background in partner-facing or channel products—partner portals, PRM, deal registration, or partner self-service
• Familiarity with RBAC, multi-tenant data isolation, and content governance in enterprise platforms
• Experience with intelligent UX patterns, such as proactive recommendations, contextual assistance, guided workflows, conversational experiences, or workflow automation
• Understanding of partner ecosystems and how different partner types (resellers, ISVs, system integrators, managed service providers) work
• Bachelor’s degree in computer science, a related technical field, or equivalent practical experience
• Key Responsibilities

Responsibilities

• Own the product vision and roadmap for AI-enabled partner experiences across digital self-service journeys
• Identify, define, and prioritize capabilities that reduce friction across high-value partner workflows and improve partner productivity
• Translate partner pain points, business priorities, and operational needs into clear product requirements in close partnership with partner-facing teams, design, engineering, and leadership
• Partner with engineering to evaluate technical approaches, assess feasibility, and make pragmatic build decisions that balance speed, quality, scalability, and user impact
• Define experiences that adapt to different partner types, roles, permissions, and workflows while maintaining a simple, consistent user experience
• Establish success metrics that measure partner adoption, task completion, workflow efficiency, self-service effectiveness, and overall partner outcomes
• Define and manage a phased rollout strategy that validates value, builds trust, and incorporates partner feedback before scaling capabilities broadly
• Navigate cross-functional dependencies across partner programs, data, platform capabilities, AI governance, and operational teams
• Champion partner trust and adoption through transparent AI behavior, reliable product experiences, clear enablement, and thoughtful change management