Program Manager

Position summary

Essential job functions

• Plan and deliver complex cross-functional programmes and product launches.
• Coordinate work across Product, Technology, Marketing, Sales, Customer Support and other functions.
• Set programme scope, timelines, milestones, success measures and governance.
• Manage risks, issues and dependencies, with mitigation and escalation plans.
• Align stakeholders, facilitate decisions and resolve blockers.
• Establish governance, operating rhythms and reporting; provide updates to senior and executive leaders.
• Lead change management for adoption of new products, processes and technologies.
• Improve delivery through process improvement, automation and AI-enabled methods; facilitate retrospectives.

Required skills

• Proven leadership of complex programmes across multiple teams and functions.
• Strong stakeholder management, influencing, negotiation, communication, organisation, planning and problem-solving skills.
• Experience delivering software, SaaS or technology initiatives and managing priorities in a fast-paced, matrixed environment.
• Knowledge of Agile, Waterfall and hybrid methods; experience with Jira, Confluence and Microsoft 365.
• Resilient and adaptable; able to build credibility and drive accountability without direct authority.

Education and experience

• Bachelor's degree or equivalent experience.
• Three to five or more years of programme or project management experience.
• Proven cross-functional programme delivery in technology or SaaS and experience supporting enterprise-scale software or product delivery.
• Payments, banking or financial services experience is beneficial but not essential.
• Experience using AI or automation to improve delivery processes is advantageous.

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