oracle
Program Manager, Senior, Virtual Care
Blue Shield of California
El Dorado Hills, USA
Full-time
Manager · 5+ years experience
Onsite
Discovered Today
Full Job Posting
Your Role
- The Health Plan Product Development team is responsible for supporting Blue Shield of California’s portfolio of virtual care solutions designed to improve member access, experience, and health outcomes. The Program Manager, Senior, Virtual Care Programs will report to the Director, Health Plan Product Development. In this role, you will manage the day-to-day operations and cross-functional execution of virtual care programs, partnering with internal stakeholders, strategic vendors, and healthcare providers to support successful implementation and ongoing performance.
- You will bring strong business acumen, program management expertise, and an understanding of healthcare and digital health to help ensure virtual care programs meet member and business needs.
- Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
- Your Work
- In this role, you will:
- Manage day-to-day operations across Blue Shield’s virtual care portfolio, including virtual primary care, specialty care, behavioral health, women’s health, healthcare navigation, and other vendor-enabled programs
- Lead cross-functional program execution across Product Strategy, Clinical, Operations, Digital, IT, Compliance, Sales, Customer Experience, Analytics, and strategic vendor partners
- Develop and maintain program plans, launch timelines, implementation milestones, vendor deliverables, dependencies, issue logs, decision trackers, and executive status updates
- Support virtual care program launches by coordinating benefit and eligibility readiness, digital experiences, operational workflows, customer support models, and go-to-market activities
- Partner with vendors and internal teams to monitor utilization, access, appointment availability, member satisfaction, clinical quality, cost performance, service levels, and remediation plans
- Support vendor governance through quarterly business reviews, contract deliverable tracking, performance reviews, escalation management, and resolution of risks and cross-functional barriers
- Develop executive-ready portfolio updates, performance dashboards, launch summaries, risk assessments, decision briefs, and roadmap recommendations informed by member needs, market trends, and program performance
Qualifications
- Your Knowledge and Experience
- Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree; advanced degree (MBA, MPH) is preferred
- Requires at least 5 years of experience in product management, program development, program management, or a related field
- Requires experience supporting or managing virtual care, digital health, healthcare navigation, or other vendor-enabled healthcare programs
- Demonstrated experience managing complex cross-functional programs, including milestones, dependencies, risks, issues, stakeholder communications, and operational readiness
- Experience managing external vendors, strategic partners, or third-party providers, including deliverables, performance, service levels, escalations, and ongoing governance strongly preferred
- Strong analytical skills with demonstrated ability to translate program performance, member experience insights, and operational metrics into actionable recommendations and executive-ready materials strongly preferred
- Excellent communication, organizational, and cross-functional leadership skills, with demonstrated ability to influence and align stakeholders and decisionmakers within a highly matrixed organization
- Hybrid This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week. Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.
- #LI-AD3
- Hybrid
- This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.
- Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.
Preferred Qualifications
- Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree; advanced degree (MBA, MPH) is preferred
- Experience managing external vendors, strategic partners, or third-party providers, including deliverables, performance, service levels, escalations, and ongoing governance strongly preferred
- Strong analytical skills with demonstrated ability to translate program performance, member experience insights, and operational metrics into actionable recommendations and executive-ready materials strongly preferred
About Blue Shield of California
Health Insurance & Managed Care6500 employeesFounded 1939
Nonprofit California health plan providing insurance coverage to individuals, families, employers, and public-program members.
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