Program Manager, Release & Value Delivery, Q2C

Release Roadmap & Alignment Own the integrated Q2C release roadmap, providing a forward-looking view of planned releases, timing, dependencies, expected value, and operational impacts.

Align Feature Managers, Engineering, and business partners on priorities, sequencing, capacity, and trade-offs before Engineering scope lock.

Surface changes, timing shifts, dependencies, and savings impacts early to enable timely resolution without routine leadership intervention.

Manage integrated release scope, milestones, change control, and governance across participating workstreams.

Assess the release-level impact of feature changes on timing, dependencies, readiness, and expected value, while Feature Managers retain ownership of feature scope.

Establish entry and exit criteria that extend beyond technical acceptance and drive gaps or scope risks to resolution.

Readiness, Deployment & Hypercare Integrate business validation, User Acceptance Testing (UAT), defect closure, vendor readiness, operational readiness, controls, training, support, and measurement into a single readiness view.

Drive accountable owners to complete release, cutover, deployment, stabilization, and hypercare activities with speed and quality.

Recommend release go/no-go and hypercare exit decisions based on complete evidence, transparent risks, and defined criteria.

Final decisions remain with the designated governance forums.

Transition unresolved actions and ongoing accountability to the appropriate owners at hypercare exit.

Value Delivery Connect business priorities and expected value to delivered capabilities and validated benefits throughout release and hypercare.

Ensure Feature Managers validate expected benefits, address variances during release and hypercare, and record validated benefits in the appropriate systems.

Drive gaps between expected and validated benefits to resolution with accountable owners.

Apply release and hypercare learnings to future prioritization and planning.

Reporting, Risk & Escalation Provide a concise, integrated view of release health, including scope, timing, readiness, dependencies, risks, expected value, validated benefits, and decisions required.

Anticipate cross-functional risks and drive resolution through established ownership and governance.

Escalate unresolved barriers with clear impacts, trade-offs, recommendations, and decision requirements.

Communicate a consolidated business and release view to Engineering, governance forums, and senior leaders.

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.

managing large-scale business transformation, technology-enabled transformation, release management, or operational change programs.

partnering closely with Engineering, product, operations, service delivery, and vendor organizations.

with UAT, quality management, operational readiness, deployment, cutover, hypercare, and post-production stabilization.

connecting technology or process investments to measurable business outcomes, productivity improvements, or savings.

operating in environments where capabilities are managed by different owners but must come together through a common transformation delivery lifecycle.

Demonstrated ability to create structure, accountability, and governance in complex environments while maintaining speed and quality.

Demonstrated experience leading complex cross-functional programs involving multiple stakeholders, dependencies, and competing priorities.

developing and managing integrated roadmaps and release plans from planning through implementation, hypercare, and transition.

Demonstrated ability to create accountability, identify risks and trade-offs, and drive decisions across teams without direct authority.

Analytical skills with the ability to use data and evidence to support prioritization, readiness, governance, and value-delivery decisions.

Written and verbal communication skills, including experience communicating program health, risks, impacts, and decisions to senior stakeholders.

Success Measures Success in this role will be measured by: Forward-looking visibility into planned releases, timing shifts, dependencies, and business and savings impacts before Engineering scope lock.

Timely completion of cross-functional responsibilities with improved speed, quality, and reduced need for leadership intervention.

Disciplined release scope, change control, entry criteria, exit criteria, and governance across Q2C workstreams.

Early identification and resolution of dependencies, readiness gaps, delivery risks, and release impacts.

Evidence-based release and hypercare recommendations that enable timely governance decisions.

Successful deployment, stabilization, benefit validation, and accountable transition at hypercare exit.

Clear traceability from prioritized value through delivered capability and validated benefit during release and hypercare.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation.