Program Manager Principal, PS Operations Automation Team
Role Overview
This individual will play a critical role in shaping future Professional Services processes for the onboarding of clients in an innovative, digital-first, capacity. This individual will help guide and assign activities across a cross-functional team to lead business process design and shape platform requirements for FIS client product enablement.
Relentless curiosity is needed for this role in order to complete process discovery and design for process re-engineering of processes.
Work across multiple disciplines within FIS to help shape new ways of working across a large enterprise of employees.
Negotiate, plan, and execute change management of new solutions to ensure that the right employee and client outcomes are achieved with the deployment of new technology solutions.
Your key responsibilities
Lead process re-design efforts for key products based on completing current state process mapping through discovery and research with recommendations on changes to achieve target future state operational goals.
Create change strategy frameworks to ensure that new solutions can be deployed in a thoughtful manner to achieve scalable adoption.
Partner with multiple enterprise-wide teams to collaborate around planning and execution of new tools and processes to be used for client management, consultation and client solution development.
Create artifacts and visual frameworks to help software and agentic practices come to life.
Evaluate business case assumptions and determine methodology for business case measurement.
Full Job Posting
About the role
This individual will play a critical role in shaping future Professional Services processes for the onboarding of clients in an innovative, digital-first, capacity. This individual will help guide and assign activities across a cross-functional team to lead business process design and shape platform requirements for FIS client product enablement.
Relentless curiosity is needed for this role in order to complete process discovery and design for process re-engineering of processes.
Work across multiple disciplines within FIS to help shape new ways of working across a large enterprise of employees.
Negotiate, plan, and execute change management of new solutions to ensure that the right employee and client outcomes are achieved with the deployment of new technology solutions.
Your key responsibilities
Lead process re-design efforts for key products based on completing current state process mapping through discovery and research with recommendations on changes to achieve target future state operational goals.
Create change strategy frameworks to ensure that new solutions can be deployed in a thoughtful manner to achieve scalable adoption.
Partner with multiple enterprise-wide teams to collaborate around planning and execution of new tools and processes to be used for client management, consultation and client solution development.
Create artifacts and visual frameworks to help software and agentic practices come to life.
Evaluate business case assumptions and determine methodology for business case measurement.
What you bring
- Required qualifications
- The successful candidate will have experience in designing and deploying enterprise-wide process changes through technology enablement.
- Ability to build and create tactical solutions to map into a strategic framework and vision
- Strong ability to problem solve in a fast-paced environment
- Keen ability to evaluate operational frameworks and quickly identify effective changes
- The successful candidate will have experience within process optimization, change management, and agile software development.
- The successful candidate will be able to collaborate with cross functional teams while orienting to shared goals and outcomes for short- and long-term program objectives.
- Proven ability to find alternate paths when faced with roadblocks or adversity
- The impact you’ll make
- Shaping, building and executing new ways of working for FIS Professional Services
- Creating seamless, easy to understand client processes
- Improving time to revenue for FIS products and reducing operating costs
- What we offer you At FIS, your career journey is yours to shape. We provide the tools, experiences and support to help you reach what's next.
- Here’s what else we offer:
- Opportunities to make an impact in fintech
- Internal career growth opportunities
- Personal and professional learning
- Inclusive, diverse work environment
- Resources to give back to your community
Qualifications
- The successful candidate will have experience in designing and deploying enterprise-wide process changes through technology enablement.
- Ability to build and create tactical solutions to map into a strategic framework and vision
- Strong ability to problem solve in a fast-paced environment
- Keen ability to evaluate operational frameworks and quickly identify effective changes
- The successful candidate will have experience within process optimization, change management, and agile software development.
- The successful candidate will be able to collaborate with cross functional teams while orienting to shared goals and outcomes for short- and long-term program objectives.
- Proven ability to find alternate paths when faced with roadblocks or adversity
- The impact you’ll make
- Shaping, building and executing new ways of working for FIS Professional Services
- Creating seamless, easy to understand client processes
- Improving time to revenue for FIS products and reducing operating costs
- What we offer you
- At FIS, your career journey is yours to shape. We provide the tools, experiences and support to help you reach what's next.
- Opportunities to make an impact in fintech
- Internal career growth opportunities
- Personal and professional learning
- Inclusive, diverse work environment
- Resources to give back to your community
About Fis
Provides technology solutions for merchants, banks, and capital markets
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