Program Manager

Customer focus and relationship management

Operational execution and accountability

Problem-solving and decision-making

Leadership and team development

Data-driven performance management

Communication and cross-functional coordination

Serve as the primary customer contact for assigned program(s), including meetings, reviews, escalations, and changing requirements.

Ensure customer expectations, specifications, and service commitments are clearly understood and executed.

Maintain strong customer relationships through proactive communication and timely issue resolution.

Lead day-to-day execution of assigned program operations, including workflow, staffing alignment, production schedules, and order fulfillment.

Partner with supervisors to meet daily production, quality, safety, and delivery targets.

Address operational delays, bottlenecks, and disruptions quickly to maintain customer service and program performance.

Own and drive all program KPIs, including:

safety performance

quality metrics

delivery / on-time performance

productivity and labor efficiency

inventory accuracy

cost performance

Analyze trends, identify gaps, and communicate results to leadership and customer stakeholders.

Drive timely corrective actions to improve performance and sustain KPI targets.

Ensure program processes meet internal, regulatory, and customer-specific quality requirements

Lead containment, root cause analysis, and corrective actions for quality issues and defects

Lead, coach, and develop supervisors and team members

Set clear expectations and maintain accountability for results

Support hiring, onboarding, training, and performance management

Foster a positive, engaged, and results-driven team environment

Identify and implement Lean and process improvement initiatives

Improve workflow, reduce waste, and increase efficiency across the operation

Support new program launches and operational changes

Consistent on-time, accurate delivery of all customer orders

High customer satisfaction

Incident- free workplace

Operational metrics (cycle time, downtime, cost targets)

High efficiency and effectiveness

Employee development, engagement and retention

At least 5 years experience in packaging, kitting, fulfillment, or warehouse operations

Prior operational leadership experience (Supervisor, Operations Manager, or similar)

Experience managing KPIs, customer expectations, and daily operations

Customer-facing or account/program ownership experience

Knowledge of Lean / continuous improvement principles

Automotive or high-volume production environment experience

#HLGSWRTH

Equal Employment Opportunity: Hollingsworth provides equal opportunity in employment, maintains a diverse workforce, and prohibits all forms of unlawful discrimination and harassment. All employment decisions, policies, and practices will comply with applicable federal, state, and local anti-discrimination laws and regulations. We intend to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity, or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Hollingsworth is dedicated to the fulfillment of this policy regarding employment including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay and other compensation, termination, and all other terms, conditions, and privileges of employment.

Substance-Free Employer:

Hollingsworth does not hire employees who smoke or use tobacco products in states where this restriction is permitted.

Hollingsworth does not hire individuals who illegal drugs. This includes use of marijuana/cannabis which may be legal locally but is prohibited under US federal law.