Program Manager, Learning Enablement & Early-Career Development

Role summary

Business systems and process coordination

• Support business systems, tools, data quality, user access, and operating processes used by the GCN Services team.
• Gather stakeholder requirements, identify process improvements, and drive operational efficiency initiatives.
• Document and manage business requirements, enhancement requests, user stories, and system defects through resolution.
• Liaise between business users and IT; coordinate testing, validation, and deployment of system and process changes.
• Maintain documentation, training materials, and user communications to support adoption and ongoing operations.

Customer learning administration

• Coordinate instructor-led customer training requests from intake through completion, confirming scope, timing, roster needs, and follow-up with customers and internal partners.
• Support online training enrollment by collecting learner information and coordinating assignments or access with learning support teams.
• Track customer learning consumption, certification activity, and training utilization; assist with program administration and reporting.

Workforce enablement and reporting

• Assist with onboarding employees, contractors, and partner resources; track enablement requirements, assigned training, certifications, and readiness milestones.
• Support enablement events, workshops, and knowledge-sharing initiatives.
• Generate recurring and ad hoc reports from learning, operational, and business systems.
• Support collection and analysis of training, certification, and operational metrics; identify discrepancies and coordinate corrections.
• Assist leadership with reporting and presentation preparation.

Early-career program operations

• Coordinate readiness activities, technology and workplace setup, onboarding and preliminary training, orientation, and mentor and buddy introductions.
• Manage the daily learning plan and participant schedule across the Common Services Core; coordinate applied learning activities.
• Monitor attendance, required activities, assignment progress, learning evidence, and readiness risks; escalate issues as appropriate.
• Coach participants and coordinate feedback from instructors, mentors, buddies, pathway leaders, and project-shadow hosts.
• Prepare and administer the Common Core Qualification Gate; integrate High Reliability practices and double-loop learning into the program.
• Coordinate pathway-readiness demonstrations, integrated ownership simulation, graduation, and participant transition plans.
• Maintain calendars, learning content, participant records, qualification evidence, feedback, KPI reporting, and continuous-improvement actions.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Organizational Development, or Learning and Development.
• At least five years of experience in program management, learning or enablement operations, business operations, technical enablement, or delivery-focused roles; telecom industry experience is preferred.
• Demonstrated program and project management experience, including cross-functional planning, governance, risk management, stakeholder communication, and delivery accountability; PMP preferred.
• Excellent communication skills and ability to explain complex concepts clearly and concisely.
• Strong organization, attention to detail, technical, analytical, and critical-thinking skills.
• Ability to influence without direct authority and align global and cross-functional teams; initiative, adaptability, and collaboration in a fast-paced environment.
• Telecom technology knowledge is a plus; early-career development, cohort learning, mentoring, facilitation, or structured qualification experience is preferred.
• Proficiency with Microsoft 365, including Excel, Outlook, Teams, and SharePoint.

Program areas

• The structured early-career program prepares participants for Project Management, Network Engineering, and Customer Success roles while building shared accountability for customer outcomes.

Benefits

• Benefits include medical, dental, and vision plans, Canada DCPP with company matching, employee stock purchase program, employee assistance program, holidays, sick leave, vacation, and applicable leaves of absence.