Program Manager II, Amazon NOW Launch
Role Overview
The Program Manager II will own and drive programs affecting customer delivery, coordinate across functions, and help shape program strategy and success measures.
The team focuses on customer experience, operational effectiveness, scalable processes, and continuous improvement.
Key Skills for This Role
Full Job Posting
Role overview
The Program Manager II will own and drive programs affecting customer delivery, coordinate across functions, and help shape program strategy and success measures.
The team focuses on customer experience, operational effectiveness, scalable processes, and continuous improvement.
Key responsibilities
- Manage end-to-end cross-functional initiatives, including scope, milestones, progress tracking, and risk mitigation.
- Align stakeholders on priorities, secure resources, and drive timely decisions.
- Define KPIs and reporting mechanisms; analyze program health and recommend improvements.
- Improve workflows, productivity, and customer experience through process improvement methods.
- Communicate program status, risks, and outcomes to teams and senior leaders.
Basic qualifications
- 3+ years of program or project management experience.
- 3+ years working cross-functionally with technology and non-technology teams.
- 3+ years defining and implementing process improvements using data and metrics.
- Bachelor’s degree.
- Advanced Excel knowledge, including Pivot Tables and VLOOKUPs, and SQL.
- Experience defining program requirements and using data and metrics to identify improvements.
Preferred qualifications
- 3+ years driving end-to-end delivery and communicating results to senior leadership.
- 3+ years driving process improvements.
- Stakeholder management across organizational levels.
- Experience building processes, project plans, and schedules.
- PMP certification.
Day-to-day work
Review dashboards and prepare stakeholder updates; coordinate with partner teams to resolve dependencies.
Analyze whether process changes are effective, summarize findings, and provide feedback on project plans.
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