Program Manager II, Amazon NOW Launch
Role Overview
Program Manager II role at Amazon focused on programs that improve customer delivery and team effectiveness.
Own and drive programs, shape program strategy, define success metrics, and collaborate with stakeholders across functions.
Key Skills for This Role
Full Job Posting
Role overview
Program Manager II role at Amazon focused on programs that improve customer delivery and team effectiveness.
Own and drive programs, shape program strategy, define success metrics, and collaborate with stakeholders across functions.
Key responsibilities
- Manage end-to-end cross-functional program delivery, defining scope and milestones, tracking progress, and mitigating risks.
- Align stakeholders on priorities, secure resources, and drive timely decisions.
- Define KPIs, build reporting mechanisms, assess program health with data, and recommend improvements.
- Improve workflows and productivity while enhancing customer experience.
- Communicate status, risks, and outcomes to teams and senior leadership.
- Review dashboards, resolve dependencies with partner teams, assess process changes, summarize findings, and give feedback on project plans.
About the team
The team delivers programs that improve customer experience and the effectiveness of the teams it supports.
The team values collaboration, clear communication, practical execution, scalable mechanisms, and continuous improvement.
Basic qualifications
- 3+ years of program or project management experience.
- 3+ years working cross-functionally with technical and non-technical teams.
- 3+ years defining and implementing data- and metrics-led process improvement initiatives.
- Bachelor’s degree.
- Advanced Excel knowledge, including Pivot Tables and VLOOKUP, and SQL.
- Experience defining program requirements and using data and metrics to determine improvements.
Preferred qualifications
- 3+ years driving end-to-end delivery and communicating results to senior leadership.
- 3+ years driving process improvements.
- Stakeholder management across varied organizational levels.
- Experience building processes, project plans, and schedules.
- PMP.
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