Program Manager II, Amazon NOW Launch
Role Overview
The Program Manager II will own and drive programs affecting customer delivery.
The role works across functions to align priorities, remove obstacles, shape program strategy, define success metrics, and collaborate with stakeholders.
Key Skills for This Role
Full Job Posting
Role Overview
The Program Manager II will own and drive programs affecting customer delivery.
The role works across functions to align priorities, remove obstacles, shape program strategy, define success metrics, and collaborate with stakeholders.
Key Job Responsibilities
- Manage end-to-end cross-functional program delivery, including scope, milestones, progress tracking, and risk mitigation.
- Align stakeholders on priorities, secure resources, and drive timely decisions.
- Define KPIs and reporting mechanisms; use data to evaluate program health and recommend improvements.
- Apply process improvement methods to streamline workflows, improve productivity, and enhance customer experience.
- Communicate program status, risks, and outcomes to team members and senior leadership.
Basic Qualifications
- At least 3 years of program or project management experience.
- At least 3 years working cross-functionally with technology and non-technology teams.
- At least 3 years defining and implementing data- and metric-driven process improvement initiatives.
- Bachelor's degree.
- Advanced Excel knowledge, including Pivot Tables and VLOOKUPs, and SQL knowledge.
- Experience defining program requirements and using data and metrics to determine improvements.
Preferred Qualifications
- At least 3 years driving end-to-end delivery and communicating results to senior leadership.
- At least 3 years driving process improvements.
- Stakeholder management across varied organizational levels.
- Experience building processes, managing projects, and schedules.
- PMP certification.
About the Team
The team focuses on programs that improve customer experience and the effectiveness of supported teams.
The team values collaboration, clear communication, hands-on problem solving, scalable mechanisms, and continuous improvement.
A Day in the Life
Typical work may include reviewing dashboards, preparing stakeholder updates, resolving dependencies with partner teams, analyzing process-change results, summarizing findings, and giving feedback on project plans.
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