Program Manager, Full-Time

At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT).

Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good.

Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond.

Guided by these principles, we deliver more than 125 community-based services each year.

We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.

Okanagan Community Living Residential Service is a residential program that offers supports to people with developmental disabilities.

The Penticton location is an Okanagan based residential program housed in a large duplex with a large manicured yard and flowers along the walkways.

Neighbours respect and support our residents.

We are close to local restaurants and coffee shops.

To encourage community inclusion, residents use public transportation although the program also has a vehicle.

Okanagan Community Living Residential Service is staffed days, afternoons and overnight as residents participate in our community based day programming.

Okanagan Community Living Home Based Day Service offers specialized services to high needs participants.

In-house programming includes functional daily activities that provide growing and learning components as part of daily routines.

Individuals learn personal care and life skills that assist them with day-to-day living.

Giant's Head Resource is a residential program that offers supports to people with diverse abilities.

It is located within a single detached house in a residential neighborhood in Summerland, BC.

It has a beautiful back yard and is close to local shopping and restaurants.

To encourage community inclusion, the program also has a van.

In-house programming includes functional daily activities that provide growing and learning components as part of daily routines.

Individuals learn personal care and life skills that assist them with day-to-day living.In Your Role You Will

Manage / oversee a number of areas that include:

• Participate in long-term planning and visioning for the program and organization, contributing to the development of goals, objectives, and strategies to achieve organizational success.
• Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilizes data to evaluate program effectiveness and make informed decisions about future planning and improvements.
• Ensures personnel administration is completed and monitored to established agency, licensing, funder, and CARF standards.

• Develop highly engaged staff and ensure optimal levels of qualified staff are available through the recruitment, screening, and hiring process.
• Provides coaching, mentorship and supervision of staff in performance and conduct, assigning work, training, growth opportunities and promotions, and team building activities to motivate employees to peak performance and productivity
• Evaluates and conducts regular performance conversations with staff, ensuring feedback is clear, constructive, and aligned with organizational goals.
• Manage employee/labour relations, conflict, concerns, compliance with provincial employment standards, applicable collective agreements, policies and ensuring a positive, safe work environment. Addresses and handles disputes, policy violations, misconduct, performance management and other concerns in a timely manner. Determines disciplinary actions and participates in decisions on staff terminations ensuring appropriate processes are followed.
• Responsible for cooperative management and union relationships, this includes resolving grievances and participating in labour management meetings and union negotiations.

• Promote a safe, structured, and predictable environment that reduces conflict and enhances child and adult development.
• Design, implement and evaluate programs that support the developmental needs of children and adult individuals; while incorporating family involvement and trauma-informed care practices.
• Foster a collaborative and supportive team environment where staff are empowered to build strong, positive relationships with children and adult individuals.
• Lead the development of strategies that mitigate potential trauma triggers and create a healing environment for individual in care.

• Represent the program and/or agency at various interagency forums, as