Program Manager, Flexible Capacity Planning, MEATR DSP Strategy, Planning and Expansion

Role overview

Program responsibilities

• Define the problem, baseline, roadmap, and business case for flexible-capacity models.
• Design shift patterns, rostering, flexible associate models, and incentives with DSP partners and station teams.
• Model cost to serve, utilisation, and DSP partner profitability with Finance.
• Work with Legal and People Experience to translate local labour and transport rules into models, SOPs, and partner guidance.
• Run pilots with clear metrics and guardrails; decide what to scale, change, or stop, and adapt approaches by country.
• Define business requirements for scheduling and capacity tools with Tech and Product, and set up reporting.
• Manage operational readiness, risks, approvals, and communications across stations and DSPs.
• Own program metrics, contribute to business reviews and annual planning, and write data-backed documents for senior leaders.

About the team

Basic qualifications

• At least 3 years of program or project management experience.
• At least 3 years working cross-functionally with technical and non-technical teams.
• At least 3 years defining and implementing process-improvement initiatives using data and metrics.
• Bachelor's degree.
• Advanced Excel knowledge, including Pivot Tables and VLOOKUPs, and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.

Preferred qualifications

• Preferred: 3+ years driving end-to-end delivery and communicating results to senior leadership.
• Preferred: 3+ years driving process improvements.
• Preferred: stakeholder management across varied organizational levels.
• Preferred: experience building processes, managing projects, and creating schedules.