Program Manager, Delivery Innovation and Strategic Programs

Role summary

Delivery methodology and scoping

• Identify repeatable implementation patterns, workflows, and customer use cases with Professional Services and technical teams.
• Turn patterns into reusable scoping requirements, delivery templates, and execution blueprints.
• Analyze delivery trends and identify gaps in execution assets, accelerators, and methodology toolkits.

Methodology and partner processes

• Translate internal methodologies into external delivery playbooks, engagement blueprints, and project governance toolkits.
• Organize and maintain the central repository of methodologies, templates, and process assets, using tools such as Highspot, Confluence, and Asana.

AI-enabled delivery

• Explore, test, and implement generative AI tools and workflows for creating delivery methodologies, project templates, and partner playbooks.
• Identify AI uses for synthesizing customer requirements, automating routine documentation, and accelerating scoping and delivery.
• Train partner delivery teams to use AI-enabled templates and methodology accelerators.

Reporting and analytics

• Build quantitative models to measure methodology effectiveness, quality, adoption, and strategic investment impact.
• Independently build and maintain delivery-health and methodology-adoption dashboards using Tableau and Salesforce.
• Prepare quarterly delivery reports, program health scorecards, and data analyses for Global Services leadership.

Qualifications

• 3–5 years of program management, project management, or operational experience in technology, SaaS, or professional services.
• Experience in or close collaboration with Professional Services, Customer Success, Delivery Success, or Service Delivery Partner Programs.
• Practical use of generative AI for research, outlining, content optimization, or workflow automation.
• Experience building dashboards and reports with Salesforce, Tableau, or Google Sheets to track performance and assess impact.
• Ability to manage multiple deliverables, schedules, and stakeholders and translate complex processes into clear documentation.

Additional experience

• Experience with AI-enabled analytics, automation, prompt engineering, business architecture, or operating-model standardization is a plus.
• Knowledge of Okta and Auth0, collaboration tools such as Highspot, Confluence, and Asana, GSI engagement models, or enterprise identity delivery is extra credit.
• A bachelor’s degree in business, data science, information systems, or equivalent relevant experience is extra credit.

Compensation

• The annual base salary range for candidates located in Canada is USD $87,000–$119,000.
• Equity, bonus, and benefits may be offered under applicable plans and policies.

Workplace

• The posting includes the #LI-Hybrid workplace designation.
• The company describes an in-person onboarding experience; this is not stated as the ongoing work-location policy.