Program Manager – Client Pathways Transformation, VP III - State Street Investment Management

Position summary

Program execution and governance

• Drive day-to-day execution of the Client Pathways transformation roadmap and delivery of milestones and outcomes.
• Prepare steering committee materials and executive dashboards, facilitate meetings, and coordinate senior leadership updates.
• Track workstream progress and interdependencies and identify risks, blockers, and resource gaps.
• Co-lead program workstream management, implementation strategy, execution, reporting, and issue escalation.
• Participate in analysis of IBOR and ABOR systems to ensure integrations meet investment management needs.

Stakeholders and communication

• Coordinate across Technology, Investments, Middle Office Operations, Risk, Compliance, and Corporate teams.
• Liaise with Global Delivery, Client Pathways, and Global Technology Services on service design and delivery expectations.
• Build relationships across technology, operations, and functional leadership teams.
• Coordinate with Investments and COO leadership and clarify priorities for the product and technology roadmap.

Operating model and service oversight

• Contribute to the future-state operating model for outsourced front-, middle-, and back-office services.
• Incorporate roles, processes, controls, and KPIs into governance programs.
• Participate in vendor oversight, service-level reviews, issue escalation, and performance tracking.

Risk, controls, and financial reporting

• Embed risk and control frameworks into transformed processes and platforms.
• Work with Risk, Compliance, and Corporate Audit on regulatory expectations and internal control standards.
• Identify and mitigate risks related to operating-model changes and service transitions.
• Track program budgets and funding allocations with finance teams and support multi-year planning and scenario modeling.
• Report program financials, KPIs, and overall program health.

Candidate profile

• The source seeks action-oriented execution, collaboration, clear communication, strategic thinking, risk awareness, and disciplined tracking.
• The role requires comfort working across ambiguity and coordinating business, technology, and partner teams.
• The role requires rigor in financial, operational, and programmatic tracking.