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Program Manager

TaskUs
Remote, USA
Full-time
Senior · 8+ years experience
Remote
USD 97000-145000 yearly / year
Discovered 1 months ago
ArticulateStorylineSQLCaptivateCornerstoneGoogle Docs

Full Job Posting

  • Assist with onboarding and upskilling new hires
  • Manage the project intake pipeline by reviewing incoming requests, identifying gaps, and ensuring all activate projects are assigned to appropriate team members.
  • Oversee the end-to-end lifecycle of projects from initiation to completion, maintaining a high-level understanding of active work and resolving blockers or escalations.
  • Assign and monitor the completion of RN and SN, ensuring all data entered into tracking tables is complete and accurate.
  • Analyze team metrics regarding utilization (Target >85%), idle time (Target <6%), and non-project hours to ensure operational efficiency and data accuracy.
  • Conduct deep-dive reviews into Service Level Agreements (SLAs), over-effort hours, and L1/L2 KPI results to identify and address performance trends.
  • Lead daily standups, calibration sessions, and weekly leadership meetings to drive team alignment and collaborative problem-solving.
  • Execute Quality Assurance (QA/QC) oversight by spot-checking scorecards for Maintenance and New Builds to ensure quality standards are met prior to final delivery.
  • Compile and report team statistics and quality data for Quarterly Business Reviews (QBR) and complete Weekly Status (WTS) updates by end-of-week deadlines.
  • Serve as the primary point of contact for client communications, responding to inquiries and managing client-requested tasks.
  • Support the onboarding of new team members and conduct regular one-on-ones to foster professional development and team stability.
  • 8+ years of large-scale project/program management experience.
  • 5+ years of experience in Learning & Development (L&D), Instructional Design, or Content Strategy.
  • 3+ years of people management experience (specifically managing other leads or creative teams).
  • BA/BS degree in Learning Development, Instructional Design, Education, or equivalent practical experience.
  • At least 5 years of Instructional Design/ Curriculum development experience
  • At least 2 years of experience reviewing the work of others for quality and consistency
  • Experience working with fast-paced cutting-edge technologies
  • Strong organizational skills.
  • Experience with documentation, technical writing, and narrative scripting.
  • Tolerance and enthusiasm for working with ambiguity and change.
  • Experience with e-learning authoring software; i.e. Articulate storyline, Evolve for course development.
  • Proven excellence in developing fully ADA-compliant training deliverables.
  • Experience in corporate education
  • Experience leading
  • Experience identifying training needs, defining, and building scalable training solutions to address the needs of a diverse international audience
  • Experience using e-learning tools (i.e. Articulate, Captivate) to create training content
  • Experience migrating training courses into Cornerstone or other LMS
  • Solid experience planning for and managing several large-scale, complex training projects and coordinating cross-functional stakeholders to deliver quality training materials within deadlines; excellent relationship-building, collaboration, consultation, and influencing skills.
  • A team player with a positive attitude; excellent written and oral business communication and people skills.
  • Video editing such as Premier, Finalcut, Camtasia, etc.

• Learning Management System - Cornerstone LMS

  • SQL queries and visualization of key performance metrics
  • Google Docs, Spreadsheets, Slides, Buganizer, Guts in assessments, support, and QA
  • B.A. or B.S. in any discipline 8+ years of large-scale project management experience, preferably as the Project Manager 8+ years experience in a highly regulated industry such as aviation, transportation, energy, automotive manufacturing, Autonomous vehicles, or medical services.
  • Work Location / Work Schedule / Travel:

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