Program Integrity Supervisor - Temporary Reassignment-161902 (Internal Only)

What Success Looks Like In This Job

Examples of Duties for Success

• Manage, direct, and coordinate the strategic work of the Program Integrity team. Directly supervise daily activities of employees in the Program Integrity unit. Provide training, leadership and guidance, ensuring a high level of performance and compliance with County, State and Federal rules and regulations. Directs staff in planning, organizing, goal setting and setting standards. Manages staff training, counseling, disciplining, and evaluates staff performance. Develops performance objectives and assist in developing educational and professional development opportunities for staff. Reviews, revises, and monitors operating procedures, including management of workflow. Ensures compliance with laws and regulations. Provides safety for staff, guides interactions with clients, completes and documents investigations and recovery practices. Supervises Investigators in the processing of referrals of suspected fraud or inaccurate client information. Ensures a quality investigation, compliant with State rules and in line with Adams County norms and values. Provides review, edit, and approval on reports and assures that the reports address the alleged program violations and/or eligibility criteria. Supervises Recovery and Claims Specialists in the creation and collection of public assistance overpayments according to program rules and guidance. Reviews all irregular payment plans. Strives to maintain payment plans that do not cause undue hardship to the customer. Ensures effective collection efforts for recovery of public funds. Review all requests for investigation for jurisdiction and propriety. Assign investigations to unit Investigators. Manage staff schedules to ensure appropriate coverage of workload. Assign special duties or make changes in tasks to meet priority needs. Use investigative and analytical abilities to identify operational efficiencies. Establish standards for quality and quantity of work. Reviews staff work on a regular basis for timeliness and accuracy. Reviews all completed investigations for content and appropriate disposition. Attends State Administrative Hearings, Civil Trials, Fraud Administrative Hearings, and Bankruptcy Court proceedings and delivers testimony when necessary. Collaborates with the County Attorney's Office on case issues and interpretation of legal documents. Manages supportive staff in maintaining smooth operations for the professional staff.
• Manage, direct, and coordinate the strategic work of the Program Integrity team.
• Directly supervise daily activities of employees in the Program Integrity unit. Provide training, leadership and guidance, ensuring a high level of performance and compliance with County, State and Federal rules and regulations.
• Directs staff in planning, organizing, goal setting and setting standards. Manages staff training, counseling, disciplining, and evaluates staff performance.
• Develops performance objectives and assist in developing educational and professional development opportunities for staff.
• Reviews, revises, and monitors operating procedures, including management of workflow.
• Ensures compliance with laws and regulations. Provides safety for staff, guides interactions with clients, completes and documents investigations and recovery practices.
• Supervises Investigators in the processing of referrals of suspected fraud or inaccurate client information. Ensures a quality investigation, compliant with State rules and in line with Adams County norms and values.
• Provides review, edit, and approval on reports and assures that the reports address the alleged program violations and/or eligibility criteria.
• Supervises Recovery and Claims Specialists in the creation and collection of public assistance overpayments according to program rules and guidance. Reviews all irregular payment plans. Strives to maintain payment plans that do not cause undue hardship to the customer. Ensures effective collection efforts for recovery of public funds.
• Review all requests for investigation for jurisdiction and propriety. Assign investigations to unit Investigators. Manage staff schedules to ensure appropriate coverage of workload. Assign special duties or make changes in tasks to meet priority needs. Use investigative and analytical abilities to identify operational efficiencies.
• Establish standards for quality and quantity of work. Reviews staff work on a regular basis for timeliness and accuracy. Reviews all completed investigations for content and appropriate disposition.
• Attends State Administrative Hearings, Civil Trials, Fraud Administrative Hearings, and Bankruptcy Court proceedings and delivers testimony when necessary. Collaborates with the County Attorney's Office on case issues and interpretation of legal documents.
• Manages supportive staff in maintaining smooth operations for the professional staff.

Qualifications for Success

• Maintains working knowledge of program rules and system operations and implements new policies and procedures as required. With division leadership, collaborates to ensure understanding of current processes and interpretation and application of existing rules, regulations, policies, data entry and procedures. Give special instructions verbally or in writing when new regulations or procedural work changes are implemented and ensure that the staff is trained in multiple program rules and regulations. Works with the public, outside agencies and staff at Adams County Human Services Department regarding allegations of Public Assistance Fraud. Assist the economic mobility division as a subject matter expert when providing training on prevention and detecting fraud to staff and the community. Communicates and listens effectively with all stakeholders to foster a transparent workplace based on open, honest, and respectful practices. Committed to team member successes and regularly encourages professional development activities and community involvement. Dedicated to leading others through accountability and responsibility, along with nurturing an organizational culture based on trust and integrity. Ability to pull together key stakeholders to co-create evidence-based strategies and plans, with a focus on successful outcomes for diverse families. Develop detailed plans to monitor and track outcomes. Working knowledge of the anti-poverty program (SNAP, Health First Colorado, Colorado Works, and Adult Financial) rules and regulations. Knowledge of investigation rules and regulations and techniques. Knowledge of collection methods, negotiation, and enforcement. Ability to direct, manage, and lead staff. Ability to collaborate with County Attorney's Office, other Judicial entities, and interpret legal documents. Ability to deliver effective presentations to a variety of audiences and communicate effectively verbally and in writing. Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work. Development and deployment of communication plans and change management strategies. Ability/Skill to speak publicly and to convey complex topics to the audience. Ability to communicate clearly and concisely, both orally and in writing. Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work. Ability to effectively operate computer applications and work within State and/or Federal databases, programs, and software specific to duties. Performs related duties and responsibilities as required.
• Maintains working knowledge of program rules and system operations and implements new policies and procedures as required. With division leadership, collaborates to ensure understanding of current processes and interpretation and application of existing rules, regulations, policies, data entry and procedures.
• Give special instructions verbally or in writing when new regulations or procedural work changes are implemented and ensure that the staff is trained in multiple program rules and regulations.
• Works with the public, outside agencies and staff at Adams County Human Services Department regarding allegations of Public Assistance Fraud. Assist the economic mobility division as a subject matter expert when providing training on prevention and detecting fraud to staff and the community.
• Communicates and listens effectively with all stakeholders to foster a transparent workplace based on open, honest, and respectful practices.
• Committed to team member successes and regularly encourages professional development activities and community involvement.
• Dedicated to leading others through accountability and responsibility, along with nurturing an organizational culture based on trust and integrity.
• Ability to pull together key stakeholders to co-create evidence-based strategies and plans, with a focus on successful outcomes for diverse families.
• Develop detailed plans to monitor and track outcomes.
• Working knowledge of the anti-poverty program (SNAP, Health First Colorado, Colorado Works, and Adult Financial) rules and regulations.
• Knowledge of investigation rules and regulations and techniques.
• Knowledge of collection methods, negotiation, and enforcement.
• Ability to direct, manage, and lead staff.
• Ability to collaborate with County Attorney's Office, other Judicial entities, and interpret legal documents.
• Ability to deliver effective presentations to a variety of audiences and communicate effectively verbally and in writing.
• Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Development and deployment of communication plans and change management strategies.
• Ability/Skill to speak publicly and to convey complex topics to the audience.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to effectively operate computer applications and work within State and/or Federal databases, programs, and software specific to duties.
• Performs related duties and responsibilities as required.

More Qualifications for Success

• Experience: Five (5) years of technical and/or supervisory experience that provided familiarity with income maintenance assistance programs. Education and Training: High School Diploma or GED equivalent. An associate's degree or bachelor’s degree is strongly preferred and may substitute for two years of the required experience. License and/or certification: License or Certificate: Possession of or ability to obtain a Colorado Driver’s license. Background Check: Must pass a criminal background check. Ability to obtain, maintain, and ensure continued access to State and County systems in strict compliance with all applicable county and state regulations, policies, and user agreements.

Experience

Education and Training

License and/or certification

Benefits

• Adams County provides a comprehensive benefits package to employees that goes above and beyond what is offered at most organizations. Benefits You Expect: AFLAC Supplemental Medical Insurance Basic Term Life & Optional Term Life Insurance Deferred Compensation Plan Dental/Vision/Medical Plans Generous Vacation/Sick leave Long-Term Disability Retirement Plan Short-Term Disability Plus some you might not expect: Employee Assistance Program Employee Fitness Center Employee Health Clinics Flexible Work Schedules Recreation Center Discounts Training & Tuition Reimbursement Programs Wellness programs Lactation friendly certified workplace
• AFLAC Supplemental Medical Insurance
• Basic Term Life & Optional Term Life Insurance
• Deferred Compensation Plan
• Dental/Vision/Medical Plans
• Generous Vacation/Sick leave
• Long-Term Disability
• Retirement Plan
• Short-Term Disability
• Employee Assistance Program
• Employee Fitness Center
• Employee Health Clinics
• Flexible Work Schedules
• Recreation Center Discounts
• Training & Tuition Reimbursement Programs
• Wellness programs
• Lactation friendly certified workplace

Supplemental Questions