Program Experience Manager
Role Overview
Reporting to the Day Services Administrator, you'll serve as the operational heart of our Day Support Program — leading staff, championing person-centered services, building community connections, and ensuring every participant experiences a day built around their goals and interests.
Full Job Posting
What You'll Do
- Lead daily program operations and coordinate schedules, activities, and staffing
- Supervise, coach, and develop a passionate direct support team
- Ensure each participant's services align with their Individual Support Plan (ISP)
- Build community partnerships that expand inclusion and life opportunities
- Maintain compliance with Medicaid Waiver regulations and documentation standards
- Promote a safe, respectful, and engaging environment for participants and staff
- What We're Looking For
- Education: Bachelor's degree in Human Services, Social Work, Psychology, Special Education, or related field (or equivalent experience)
- Experience: 2+ years supporting individuals with intellectual/developmental disabilities
- Preferred: Prior supervisory experience; familiarity with person-centered planning and Medicaid Waiver services
- You'll Thrive Here If You...
- Love creating programs people are excited to show up to
- Lead with empathy, creativity, and accountability
- Are energized by community collaboration and continuous improvement
- Cornerstone Support Services is an Equal Opportunity Employer committed to dignity, inclusion, and respect for all.
- Apply today and help us build something meaningful.
Qualifications
- Education: Bachelor's degree in Human Services, Social Work, Psychology, Special Education, or related field (or equivalent experience)
- 2+ years supporting individuals with intellectual/developmental disabilities
- You'll Thrive Here If You...
- Love creating programs people are excited to show up to
- Lead with empathy, creativity, and accountability
- Are energized by community collaboration and continuous improvement
- Cornerstone Support Services is an Equal Opportunity Employer committed to dignity, inclusion, and respect for all.
- Apply today and help us build something meaningful.
Preferred Qualifications
- Preferred: Prior supervisory experience; familiarity with person-centered planning and Medicaid Waiver services
About Cornerstone Support Services
Virginia nonprofit providing residential and day support for adults with developmental disabilities and operating a thrift store.
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