Program Director
Full Job Posting
KEY ESSENTIAL FUNCTION
· Responsible for overseeing all aspects of the site's operation - service delivery, compliance to contracts, target (case management, employment, housing placements, medical and chart compliance, recreational activities, security, maintenance, food service if applicable, etc
· Provide leadership, guidance, direction, and supervision to all staff to ensure accurate and timely completion of deliverables, targets and benchmark
· Monitor and maintain the fiscal condition of the progra
· Develop program content to address clients' needs related to ADL, Time Management, Critical Thinking, shelter rules and regulation
· Ensure and maintain all regulatory agency (i.e. Dept. of Health, OTDA, DHS, Coalition for the Homeless) standards are in compliance (related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.
· Understand all aspects of contract requirements and communicate this understanding to staf
- · Responsible for the overall administration of the site, food service, procurement of equipment and supplies for program and staff
· Set realistic weekly and monthly performance goals in accordance with contract requirement with reporting staff
- · Ensure accurate and timely reporting and statistical information for both Acacia Network management and regulatory agencies
· Connect with community to build connections, gain support and troubleshoot issues/concern
· Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e. - address and investigate client complaints
· Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment
· Troubleshoot client and direct reporting staff programs. And make decisions in accordance with program policies, procedures, and protocol
· Provide assistance and follow-up in regards to critical incidents with client
· Conduct and document one-on-one supervision of direct reporting staff to asses and improve work performance (i.e. identify training needs, professional development, etc.
· Valid New York State LMSW, LCSW, or LMHC preferred
· Seven (7+) years of experience with homeless population or special needs population (mental illness, substance abuse, HIV, etc.
About Acacia Network
Nonprofit organization providing healthcare, housing, and social services.
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