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Program Coordinator, Provider Operations, Full-time, Days

Northwestern Memorial Healthcare
Chicago, USA
Full-time
Mid · 4+ years experience
Hybrid
Discovered 1 weeks ago

Full Job Posting

Responsibilities:

  • Collaborates with system functions to communicate and operationalize onboarding needs of new physicians and providers to ensure onboarding timelines are achieved. Teams include: Medical Staff Office, Revenue Cycle, Marketing/Communications, Operations, IT, Legal, Finance, Credentialing and the Feinberg School of Medicine.
  • Assists in preparing reports to demonstrate the effectiveness of Provider Operations initiatives by collecting, analyzing and summarizing data trends.
  • Act as a change agent, championing a positive and thorough provider experience, by supporting project teams through process improvement initiatives.
  • Evaluate the provider onboarding process and make recommendations for improvements.
  • Exemplifies excellent customer relations in interactions with providers and employees, and serves as a positive role model through initiative, involvement and availability. Serves as a coach to leadership, teams, and individuals providing direction on best practices in onboarding.
  • Coordinates the New Physician Orientation Program by handling administrative details, registration, and preparation of onsite materials and executes appropriate follow-up to ensure a smooth orientation and integration process for new physicians.
  • Communicates effectively, demonstrates strong creative problem-solving and conflict management skills. Keeps appropriate administrators/directors informed of issues, and regularly monitors their solutions. Utilizes critical thinking skills to provide recommendations and/or other corrective actions as needed.
  • Seeks out new ideas and best practices in provider onboarding and incorporates them into the organization’s onboarding efforts.
  • Collaborates with leadership to ensure onboarding resources are continually updated including forms, websites, and other department materials.
  • Performs various administrative support functions which require proactive coordination, management and communication; multi-task in a fast-paced environment with changing priorities.
  • Participate in system-wide training efforts on improvement methods.
  • Performs other duties as assigned
  • Required:
  • Preferred:
  • Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
  • Background Check
  • Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
  • Artificial Intelligence Disclosure
  • Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

  • We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
  • Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits
  • Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.
  • If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.
  • At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Qualifications

  • Bachelor’s degree OR 4 years of directly relevant experience (i.e. project management, healthcare, or professional office environment) in lieu of degree.
  • Strong knowledge of Microsoft Office package.
  • Highly organized, able to manage multiple priorities and think independently.
  • Strong orientation to deadline and detail.
  • Strong interpersonal skills and high-quality customer service skills.
  • Onboarding experience/exposure.
  • Healthcare experience and/or recruiting experience.
  • Database management experience.
  • Direct physician contact experience.

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