Program Coordinator

Requirements:

• Education & Experience:
• Associate or bachelor’s degree in business, education, workforce development, student services, communications, or a related field, preferred.
• Some college coursework and a professional certificate, required.
• Or equivalent combination of education and relevant work experience.
• Minimum of three (3) years of professional experience in student support, customer service, hospitality, enrollment support, workforce education, human services, social services, or a related learner-facing environment, required.
• Experience providing high-quality support through phone, email, virtual, and web-based communication channels required.
• Experience with LMS platforms, CRM systems, Salesforce or similar tools, Destiny One or registration platforms, Microsoft Office, Monday.com, automation tools, and/or AI productivity tools preferred.
• Experience supporting adult learners, workforce education programs, employer-sponsored training, community education, or continuing education programs preferred.
• Experience supporting events, presentations, information sessions, or outreach activities in remote and in-person formats preferred.
• Competencies/Technical/Functional Skills:
• Bilingual Spanish/English preferred, to support diverse regional and partnership-based learner populations.
• Demonstrated ability to manage multiple learner requests, document interactions accurately, and follow through on unresolved issues.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Teams, and ability to learn new technology platforms quickly.
• Ability to use the SIS, CRM, registration, LMS, project management, automation, and AI-enabled tools to support learner communication and workflow tracking.
• Strong recordkeeping skills, including the ability to maintain accurate files, databases, learner notes, completion records, and communication histories.
• Ability to interpret program information, registration requirements, learner support needs, and internal policies in order to provide accurate guidance.
• Ability to identify trends in learner questions, barriers, and service needs and communicate those insights clearly to the broader PACE team.
• Basic understanding of program coordination, learner support, reporting, invoicing, event support, and stakeholder communication.
• Demonstrates a strong commitment to superior customer service and a learner-centered service experience.
• Builds and maintains effective relationships with learners, internal stakeholders, external partners, and community stakeholders.
• Communicates clearly, professionally, and effectively through both written and verbal communication.
• Demonstrates proactive outreach, responsiveness, and consistent follow-through to support learner and partner needs.
• Ability to apply critical thinking, problem-solving skills, and sound judgment to assess needs, resolve issues, and determine appropriate solutions.
• Demonstrates strong organizational skills and attention to detail while maintaining accuracy and quality.
• Effectively manages multiple priorities, responsibilities, and deadlines in a fast-paced environment.
• Demonstrates flexibility and adaptability in a dynamic and evolving environment.
• Collaborates effectively across internal teams and with external partners to coordinate services and achieve shared objectives.
• Ability to represent PACE professionally in interactions with learners, partners, and community stakeholders.
• Promotes a consistent, seamless “single voice” learner experience by coordinating effectively across teams and minimizing visible handoffs for learners.
• Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.
• National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.
• National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.