Program Assistant

Position details

Primary responsibilities

• Respond to student and faculty inquiries by phone, email, and in person; provide accurate program information.
• Coordinate documentation for recruitment, admissions, registration, awards, curriculum changes, exams, graduation, and student requests.
• Support recruitment and retention events and update program website information and promotional materials.
• Prepare committee agendas and documents, record minutes, maintain files, and follow up on committee matters.
• Prepare documents, forms, correspondence, and reports for department and program leaders.
• Assist with student advising, retention, and orientation; assess profiles against registration requirements.
• Maintain databases and provide admissions, registration, retention, and program-capacity data; assist with surveys and special projects.
• Coordinate logistics for thesis defenses, internships, interviews, and orientation activities.
• Enter part-time faculty postings and faculty and teaching-assistant contracts in relevant systems.
• Assist with program proposals, curriculum changes, space and office administration, and staff coverage.

Qualifications

• Attestation of College Studies in Office Studies or a related discipline, plus two to four years of related work experience.
• Level 4 spoken and written English and Level 3 spoken and written French.
• Intermediate Word and Excel skills.
• Strong communication, interpersonal, organization, and customer-service skills; able to manage many inquiries and work with minimal supervision as well as in a team.
• Knowledge of university academic policies and procedures is an asset.
• SIS, CCMS, and AEM experience are assets; knowledge of curriculum, university rules, and admission and registration processes is also an asset.
• Language and computer skills of shortlisted candidates will be tested.