Program Assistant

Role overview

Primary responsibilities

• Respond to current and prospective students by phone, email, and in person; provide accurate information and assistance.
• Coordinate documentation for recruitment, admissions, registration, awards, curriculum changes, exams, graduation, and student requests.
• Support recruitment and retention activities, open houses, information sessions, program website updates, and promotional materials.
• Provide committee secretarial support, prepare agendas and meeting documents, record minutes, maintain files, and follow up on issues.
• Prepare documents, forms, correspondence, and reports for department and program leaders.
• Assist with advising, retention, and orientation; assess individual profiles against registration requirements.
• Maintain unit databases and provide admissions, registration, retention, and capacity data; help compile surveys and special projects.
• Coordinate logistics for thesis defenses, internships, candidate interviews, orientation, and other academic activities.
• Enter part-time faculty postings and contracts, and teaching assistant contracts, into the appropriate systems.
• Assist with program proposals and curriculum changes, including system entries; support space and office administration.
• Provide staff coverage and perform other tasks supporting the unit as required.

Qualifications and requirements

• Attestation of College Studies (ACS) in Office Studies or a related discipline and two to four years of related work experience.
• Good spoken and written English (Level 4) and basic spoken and written French (Level 3) are required for role communication.
• Intermediate knowledge of Word and Excel.
• Strong interpersonal and communication skills, professionalism, organizational skills, attention to detail, and ability to manage many inquiries.
• Ability to prioritize, show resourcefulness, work with minimal supervision, work in a team, and provide strong customer service.
• Knowledge of university academic policies and procedures is an asset.
• Prior knowledge of SIS, CCMS, and AEM is an asset; knowledge of faculty curriculum, university rules, admissions, and registration is also an asset.

Salary

• Salary is $34.75–$41.34 per hour.

Location and campus

• The posting identifies the Sir George Williams campus in downtown Montréal.

Additional posting information