Program And Policy Lead
Role Overview
The Customer Experience team at Polymarket sits at the intersection of a fast-moving product, a regulated financial environment, and a global user base with real money on the line.
The team handles support operations, tooling, and the policies that govern how we treat customers when things get complicated.
Right now, those policies live in too many places, apply inconsistently, and weren't built to scale.
That's the problem this role exists to solve.
You'll own two things: the service model that determines what different users are entitled to, and the policy framework that makes every customer-facing decision consistent and defensible.
That means building tiered service for high-value users from the ground up, writing policies that frontline agents can actually follow, and running the governance process that keeps everything current as products change, regulations shift, and edge cases accumulate.
This is a people manager role with real scope, and the work is genuinely hard.
You'll need to hold structure in an environment that moves fast and doesn't always wait for policy to catch up.
This hire matters because CX at Polymarket is past the point where informal norms and one-off decisions are good enough.
We need someone who can build the system, not just operate inside one.
Full Job Posting
Pay Transparency
Base salary range: $200,000 to $250,000, plus equity and benefits.
This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through.
About Polymarket
Private blockchain-based prediction market platform where users trade on outcomes of real-world events.
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