Program and Customer Support Manager

Job description

• Manage aftermarket programs (in service and/or in development) within their clients' portfolio to ensure customer satisfaction and program profitability in line with the company's objectives, which include: • Working closely with sales, engineering, supply chain, front office and other departments if necessary to ensure that the delivered product meets the contractual and accepted definition by the customer while working to eliminate or adjust process issues that hinder the successful delivery of the client's program commitments. • Determine and monitor key performance indicators (KPIs) related to budget, delivery, warranty and customer satisfaction. • Implement all necessary actions to ensure that the aftermarket budget and customer satisfaction align with the company's objectives. • Economic management of support and service contracts: revenue tracking, cost control, contribution to contract profitability, cash flow management- Develop and maintain relationships with assigned customers, distributors, partners and other Safran companies in the region. - Define and deploy aftermarket strategies, from S1 to S12 within Prompt (Safran's program management repository), for their clients' portfolio. - Align program strategies across Safran Seats Customer Support & Services for their clients' portfolio. - Contribute to responding to RFPs / RFIs / RFQs in the aftermarket market for their clients' portfolio. - Manage with the support of all internal stakeholders (engineering, field support, front office, supply chain, etc.), in-service issues related to their clients' portfolio. - Continuously develop aftermarket program standards as part of continuous improvement efforts.

But what else? (advantages, specificities, etc.)

Are you looking for new challenges? Are you interested in a multidisciplinary leadership position? Join us! Within Safran Seats Customer Support & Services, the Aftermarket Program & Customer Support Manager reports to the Senior Program Manager of the Middle East/Africa/India region. Travels in the Middle East region (20% working time)

Candidate skills & requirements

• Customer oriented - Ability to create strong relationships with their clients - Ability to work in multicultural environments - Knowledge of program/project/contract management - Knowledge of aviation industry and airlines - Proven ability to manage complex projects - Able to communicate clearly and concisely - Able to climb at the right time and at the right level - Able to make decisions/solve problems - Have a good team spirit - Have strong negotiation skills and be comfortable in an adversarial business environment during negotiations - Ability to analyze a complex problem, summarize it and find solutions - Perseverant and resilient - Computer skills: good working knowledge of the standard suite of office software (Word, Excel, PowerPoint). Knowledge of PowerBI will be an asset

Company Information

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking. Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.