Program Analyst III (Selective Certification - Worker's Comp and Leave Mgmt Specialist) (Restricted)

The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Why join the City of Oakland Department of Public Works? Situated at the heart of the Bay Area, the City of Oakland is a vibrant, diverse, and exciting place to work. It is easily accessible, at the forefront of Race and Equity work, and a full-service organization with many innovative community services. When you join the City of Oakland, Department of Public Works you will be a part of the dynamic team that helps to maintain, improve, and preserve Oakland’s infrastructure and environment for residents, businesses and visitors. The Program Analyst III (Selective Certification - Worker's Compensation and Leave Management Specialist) will serve as a Worker’s Compensation and Leave Management Specialist with extensive knowledge of the Family Medical Leave Act (FMLA) and modified duty assignments. The incumbent will process and manage data necessary for complying with the Office of Worker's Compensation Programs and all relevant policies and procedures. We are looking for someone who is: Experienced in managing Worker's Compensation claims for employees injured on the job. Proficient in leave entitlements and regulations, including the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), and Workers' Compensation. Highly analytical with strong problem-solving skills. An effective communicator with strong oral and written communication skills, demonstrating empathy while maintaining professionalism. Committed to ensuring compliance with the City's policies, procedures, and applicable laws and regulations. What you will typically be responsible for: Collaborating with Risk Management, the Third-Party Administrator, employees, and supervisors to coordinate Workers' Compensation claims and resolve leave management issues. Maintaining accurate records and preparing reports related to claims. Establishing, evaluating, and implementing administrative and operational policies, practices, and procedures for Oakland Public Works Department (OPW). Overseeing and managing the placement and support of employees who are temporarily unable to perform their full job duties due to injury, illness, or other medical restrictions. Planning, organizing, assigning, directing, and supervising the department’s leave entitlement staff. Advising and making recommendations to OPW leadership related to worker's compensation policy and leave entitlement programs. Overseeing the day-to-day operations of the department's WC/FMLA/ADA division, providing leadership, guidance, and support to staff. The Program Analyst III (Selective Certification - Worker's Compensation and Leave Management Specialist) position requires additional qualifications to the general Program Analyst III. The general Program Analyst III job description is posted here: City of Oakland Program Analyst III Class Specification . *Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland A few reasons you might love this job: You will have a direct impact on employees' well being by helping them navigate leave and return-to-work processes during difficult times. This position is rewarding for people who enjoy solving problems, improving processes, and making work more efficient. You will enjoy this role if you value risk mitigation and like finding practical ways to prevent problems and protect employees. A few challenges you might face in this job: This role can be high-pressure with tight deadlines and competing priorities. You will need to maintain a high level of accuracy and keep detailed, organized records. Competencies Required: Customer Focus: Attending to the needs and expectations of customers Professional Integrity & Ethics : Displaying honesty, adherence to principles, and personal accountability Leadership: Guiding and encouraging others to accomplish a common goal Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations Critical Thinking: Analytically and logically evaluating information, propositions, and claims Decision Making: Choosing optimal courses of action in a timely manner Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results. Oral Communication: Engaging effectively in dialogue Professional & Technical Expertise: Applying technical subject matter to the job Attention to Detail: Focusing on the details of work content, work steps, and final work products Reading Comprehension: Understanding and using written information Writing: Communicating effectively in writing Establishing Credibility: Doing what one commits to doing and respecting the confidentiality of information and concerns shared by others. Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data

The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.

Why join the City of Oakland Department of Public Works?

Situated at the heart of the Bay Area, the City of Oakland is a vibrant, diverse, and exciting place to work. It is easily accessible, at the forefront of Race and Equity work, and a full-service organization with many innovative community services. When you join the City of Oakland, Department of Public Works you will be a part of the dynamic team that helps to maintain, improve, and preserve Oakland’s infrastructure and environment for residents, businesses and visitors.

The Program Analyst III (Selective Certification - Worker's Compensation and Leave Management Specialist) will serve as a Worker’s Compensation and Leave Management Specialist with extensive knowledge of the Family Medical Leave Act (FMLA) and modified duty assignments. The incumbent will process and manage data necessary for complying with the Office of Worker's Compensation Programs and all relevant policies and procedures.

We are looking for someone who is:

Experienced in managing Worker's Compensation claims for employees injured on the job.

Proficient in leave entitlements and regulations, including the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), and Workers' Compensation.

Highly analytical with strong problem-solving skills.

An effective communicator with strong oral and written communication skills, demonstrating empathy while maintaining professionalism.

Committed to ensuring compliance with the City's policies, procedures, and applicable laws and regulations.

Collaborating with Risk Management, the Third-Party Administrator, employees, and supervisors to coordinate Workers' Compensation claims and resolve leave management issues.

Maintaining accurate records and preparing reports related to claims.

Establishing, evaluating, and implementing administrative and operational policies, practices, and procedures for Oakland Public Works Department (OPW).

Overseeing and managing the placement and support of employees who are temporarily unable to perform their full job duties due to injury, illness, or other medical restrictions.

Planning, organizing, assigning, directing, and supervising the department’s leave entitlement staff.

Advising and making recommendations to OPW leadership related to worker's compensation policy and leave entitlement programs.

Overseeing the day-to-day operations of the department's WC/FMLA/ADA division, providing leadership, guidance, and support to staff.

The Program Analyst III (Selective Certification - Worker's Compensation and Leave Management Specialist) position requires additional qualifications to the general Program Analyst III. The general Program Analyst III job description is posted here: City of Oakland Program Analyst III Class Specification .

*Click on the link below to see a video on what it's like to work for the City of Oakland!

Working for the City of Oakland

A few reasons you might love this job:

You will have a direct impact on employees' well being by helping them navigate leave and return-to-work processes during difficult times.

This position is rewarding for people who enjoy solving problems, improving processes, and making work more efficient.

You will enjoy this role if you value risk mitigation and like finding practical ways to prevent problems and protect employees.

This role can be high-pressure with tight deadlines and competing priorities.

You will need to maintain a high level of accuracy and keep detailed, organized records.

Competencies Required:

Customer Focus: Attending to the needs and expectations of customers

Professional Integrity & Ethics : Displaying honesty, adherence to principles, and personal accountability

Leadership: Guiding and encouraging others to accomplish a common goal

Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations

Critical Thinking: Analytically and logically evaluating information, propositions, and claims

Decision Making: Choosing optimal courses of action in a timely manner

Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results.

Oral Communication: Engaging effectively in dialogue

Professional & Technical Expertise: Applying technical subject matter to the job

Attention to Detail: Focusing on the details of work content, work steps, and final work products

Reading Comprehension: Understanding and using written information

Writing: Communicating effectively in writing

Establishing Credibility: Doing what one commits to doing and respecting the confidentiality of information and concerns shared by others.

Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data

The Recruitment Process: The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position. Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas. Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications. In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final. For this recruitment, all qualified applicants will be sent a writing exercise (weighted 100%), which will then be evaluated and rated by subject matter experts. You will have 7 days from the time you receive the exam link to complete and submit your written responses. The tentative date that the writing exercise will be sent to you for completion is the week of October 26, 2026. Candidates requesting reasonable accommodations for the examination process must request accommodations no later than one week before they are scheduled to take the exam; otherwise, it may not be possible to arrange accommodations for the selection process. Please complete the Request for Reasonable Accommodation in Testing form by clicking on this link or by copying and pasting the link into your browser to open it: https://cao-94612.s3.amazonaws.com/documents/Request-for-Reasonable-Accommodation-in-Testing-2.9.22-Fillable.pdf Send the completed form and any supporting documentation to the exam analyst: Cynthia Ng at [email protected] Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass. The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract. What’s in it for you? Work/Life Balance: 37.5 hour work weeks 15 paid holidays Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of service Retirement: CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans Dental: Delta Dental full premium for employees and eligible dependents Vision: VSP full premium for employees and eligible dependents Sick leave: Employees accrue 12 days per year Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)plan Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training. *Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found here: Working for Oakland | City of Oakland, CA Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list. Disaster Service Workers All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: http://agency.governmentjobs.com/oaklandca If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 10:00 a.m. to 4:00 p.m.). Our online application system is provided by GovernmentJobs. If you have problems while applying online, please contact GovernmentJobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Cynthia Ng, Senior Human Resources Analyst, at [email protected].

The Recruitment Process:

The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position.

Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas.

Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications.

In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final.

For this recruitment, all qualified applicants will be sent a writing exercise (weighted 100%), which will then be evaluated and rated by subject matter experts. You will have 7 days from the time you receive the exam link to complete and submit your written responses. The tentative date that the writing exercise will be sent to you for completion is the week of October 26, 2026.

Candidates requesting reasonable accommodations for the examination process must request accommodations no later than one week before they are scheduled to take the exam; otherwise, it may not be possible to arrange accommodations for the selection process. Please complete the Request for Reasonable Accommodation in Testing form by clicking on this link or by copying and pasting the link into your browser to open it: https://cao-94612.s3.amazonaws.com/documents/Request-for-Reasonable-Accommodation-in-Testing-2.9.22-Fillable.pdf

Send the completed form and any supporting documentation to the exam analyst: Cynthia Ng at [email protected]

Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass.

The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.

What’s in it for you?

Work/Life Balance: 37.5 hour work weeks

15 paid holidays

Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of service

Retirement: CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security

Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans

Dental: Delta Dental full premium for employees and eligible dependents

Vision: VSP full premium for employees and eligible dependents

Sick leave: Employees accrue 12 days per year

Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)plan

Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training.

*Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found here: Working for Oakland | City of Oakland, CA

Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list.

Disaster Service Workers

All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

How to Apply

Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at:

http://agency.governmentjobs.com/oaklandca

If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 10:00 a.m. to 4:00 p.m.).

Our online application system is provided by GovernmentJobs. If you have problems while applying online, please contact GovernmentJobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Cynthia Ng, Senior Human Resources Analyst, at [email protected].

01

Yes

No

02

03

04

05

06

07

08

09

High school diploma or equivalent

Some college credits

Associate's degree

Bachelor's degree

Master's degree

Doctorate degree

Other

10

1-14 semester / 1-21 quarter units / or equivalent

15-29 semester / 22-44 quarter units / or equivalent

30-59 semester / 45-89 quarter units / or equivalent

60-89 semester / 90-134 quarter units / or equivalent

90+ semester / 135+ quarter units / or equivalent

11

12

I possess 9 or more years of experience as described

I possess 8 or more years, but less than 9 years, of experience as described

I possess 7 or more years, but less than 8 years, of experience as described

I possess 6 or more years, but less than 7 years, of experience as described

I possess 5 or more years, but less than 6 years, of experience as described

I possess 4 or more years, but less than 5 years, of experience as described

I possess 3 or more years, but less than 4 years, of experience as described

I possess 2 or more years, but less than 3 years, of experience as described

I possess 1 year, but less than 2 years, of experience as described

I possess less than 1 year of experience as described

I do not possess any experience as described

13

I possess 4 or more years of lead or supervisory experience as described

I possess 3 years, but less than 4 years, of lead or supervisory experience as described

I possess 2 years, but less than 3 years, of lead or supervisory experience as described

I possess 1 year, but less than 2 years, of lead or supervisory experience as described

I possess less than 1 year of lead or supervisory experience as described

I do not possess any lead or supervisory experience as described

14

15

16

Required Question