Program Administrator - School of Aviation

The Program Administrator in the School of Aviation drives the continuous improvement cycle for student services and teaching support within the School and oversees the functions for enquiries management, student communications and placements and business process improvement.

The Program Administrator is responsible for providing administrative support to the School for the smooth running of degree programs and provides high level support to both internal and external stakeholders (e.g., senior industry casual academics) in PG facilitation. The role oversees program level administrative activities that assist students enrolled in one or more programs of study.

The role also provides high level advice, support and services to HDR candidates, supervisors and the Postgraduate Coordinator (PGC) throughout the HDR lifecycle to improve researcher outcomes and enhance researcher experience.

The role of Program Administrator reports to the School Manager and has no direct reports.

Key responsibilities include:

Provide advice to the Faculty/Divisional leadership team on ways in which the Faculty and University more broadly, can achieve strategic and operational goals in student and teaching support areas

Co-ordinate and support more complex or specialist cohort activities for students as required

Contribute to continuous business improvement projects

Plan, develop and maintain PG admission procedures and processes, providing expert advice in relation to guidelines and activities

Manage Research Output System (ROS) processes, ensuring research publications are reported correctly for Annual Research Output Collection (AROC)

Manage all aspects of research candidature and admissions processes

Act as a primary contact for key internal and external stakeholders

Participate in relevant projects and business improvement activities to streamline processes and facilitate administrative efficiency within the School

Provide expert advice and technical knowledge regarding administrative services to key stakeholders

Identify process and workflow improvement opportunities

To be successful in this role, you will have:

A relevant degree with subsequent relevant experience or extensive experience or an equivalent knowledge gained through any other combination of education, training and/or experience

Previous candidature management experience would be ideal (e.g. coordinating research progress reviews, candidature variations, examinations) with an understanding of the research pathways and application processes

High level ability to apply knowledge and draw on significant prior experience to analyse and resolve complex and sensitive issues efficiently and effectively

Previous experience in a customer service environment and providing quality advice to stakeholders on complex and sensitive matters.

High level computer proficiency in Microsoft applications and demonstrated experience in learning management and database management

Highly developed organisational skills including the ability to prioritise, manage complex tasks and projects and meet competing deadlines whilst maintaining accuracy and attention to detail

Excellent interpersonal and communication skills with a demonstrated ability to liaise with and clearly convey ideas to a wide range of internal and external stakeholders from various backgrounds

Demonstrated ability to perform a range of tasks that are guided by policy, precedent or objectives and analyse and resolve sensitive issues efficiently and effectively. Demonstrated ability to solve diverse and unusual problems by analysing information where considerable interpretation of existing policies or procedures is required.

Proven ability to work as part of a team but take initiative and responsibility for own areas of work

This is a full-time permanent position. The role is Monday to Friday in a hybrid work environment.

Application documents: please upload your resume and a cover letter outlining your motivation for applying and addressing the “About You” section of this job ad.

For informal queries, please see the below contact details.

Otherwise, please apply online - applications will not be accepted if sent directly to the contact listed.

Contact: Anne de Voronine, Talent Acquisition Associate E: [email protected]