Program Administrator, Policy (contract until May 2028, Hybrid, Toronto)

Role overview

Work arrangement

• Hybrid work arrangement is stated in the source title.

Qualifications

• Two-year college diploma or equivalent education and experience in administration, office management, program support, or a related discipline.
• At least three years of related administrative, program administration, or project coordination support experience.
• Confidential legal, regulatory, policy, or professional environment experience is preferred.
• Proficiency with Microsoft Office / 365, calendars, email, spreadsheets, databases, document formatting, records management, and web or content management tools.
• Project management, event management, mass email, or board portal software experience is an asset.
• Strong organizational, prioritization, time management, communication, customer service, interpersonal, problem-solving, proofreading, and attention-to-detail skills.
• Knowledge of Law Society policies, governance, committee support, AODA-compliant document practices, or regulatory/legal environments is an asset; bilingual communication is also an asset.

Key accountabilities

• Provide confidential support, manage calendars and meetings, arrange travel, prepare documents, safeguard records, and track follow-up.
• Triage correspondence, calls, inbox messages, and information requests; respond to routine matters and escalate sensitive or complex issues.
• Act as a key administrative contact for internal and external stakeholders.
• Coordinate department workflows, office processes, schedules, repositories, and related systems.
• Coordinate committee, working group, Convocation, briefing, program, and stakeholder meeting logistics and materials.
• Coordinate program activities, events, website updates, media requests, communications, and participant launch activities.
• Support program intake and review materials, consolidate comments, prepare routine correspondence and certificates, and support program compliance and reporting.
• Liaise with internal and external contacts to clarify requirements, coordinate work, process requests, and resolve administrative issues.

Employer offering

• The employer describes professional learning and development resources, mental health and well-being support, a defined contribution pension, health and dental benefits, and an Employee and Family Assistance Plan.