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Professional Services Manager

SimpliGov
Remote, USA
Full-time
Manager
Remote
Discovered 3 weeks ago

Full Job Posting

Key Responsibilities

  • Lead a select number of projects directly as project manager
  • Own the quality and day-to-day execution of everything your team delivers
  • Keep the team's workload prioritized, capacity planned, and standards compliant
  • Mentor team members and coach them toward their next level
  • Own performance management end to end, from evaluations to ongoing feedback
  • Run the HR side of the job: time off, expense approvals, bonus calculations, hiring, and beyond
  • Team up with fellow Managers to keep project assignments balanced across the practice
  • Turn team KPIs into performance reports leadership can act on
  • Bring the team's data and wins to the stage at company all hands, as needed
  • Step in to de-escalate customer issues and protect satisfaction scores
  • Track market and industry trends, stay sharp on the SimpliGov product, and relay customer and CS insights back to Product
  • Keep sharpening internal processes so they scale with the team

Qualifications

  • Required
  • 5 or more years of manager or people management experience, including having led a team of at least 5 people
  • 4 or more years of SaaS or implementation experience, with well-developed expertise in the SimpliGov platform and or a specific practice area
  • Proven track record overseeing quality and delivery across multiple concurrent implementations
  • Experience conducting performance evaluations, coaching, and professional development planning
  • Strong prioritization and capacity planning skills across a team's workload
  • Exceptional attention to detail and emotional intelligence
  • Clear and concise written and verbal communication
  • Ownership mindset and accountability
  • Ability to de-escalate customer issues and maintain customer satisfaction
  • Familiarity with Agile, Waterfall, and Hybrid delivery models
  • Preferred
  • Prior experience managing a team through a period of rapid company growth
  • Experience partnering with Sales or Customer Success on renewal and expansion conversations

Preferred Qualifications

  • Preferred

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