Professional Services Engineer
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About the Role
Responsible for implementing and optimizing banking technology solutions, troubleshooting applications, and providing customer support while mentoring junior engineers.
Key Skills for This Role
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Overview
The Professional Services Engineer will be responsible for close collaboration with clients, vendors, and internal teams to implement, support, and optimize banking technology solutions across multiple platforms.
The ideal candidate will be proactive, detail-oriented, and able to handle complex technical challenges while delivering high-quality customer service.
& Responsibilities
- Install, configure, customize, and troubleshoot banking applications, including: VCP LITE NDC-DDC VCP KIOSK NDC-DDC Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl Vynamic View and Vynamic Security
- Support Proof of Concept (POC) for new products, User Acceptance Testing (UAT), and EMV ADVT/MTIP certifications.
- Plan, schedule, monitor, and manage projects to ensure successful business solution implementation.
- Conduct root-cause analysis on escalated issues and provide permanent resolutions.
- Research and contribute to technical proposals and solution documentation.
- Maintain and administer tools required for deployment and support of solutions.
- Respond to customer inquiries through multiple channels and resolve issues within SLA timelines.
- Collaborate with vendor support teams for software updates, patches, and issue resolution.
- Provide guidance and mentorship to junior engineers during project execution and troubleshooting.
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