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Professional Services Engineer

SEDCODubai, UAE1 months agoEntryfulltime
ArabicExcel
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Via LinkedIn·

About This Role

This role will be responsible for performing support, maintenance, installations, site surveys, documentations, updates/upgrades, troubleshooting, etc. for SEDCO’s products at customers’ locations.

Responsibilities

• Make onsite Support for SEDCO’s Products HW/SW.

• Make remote Support for SEDCO’s Products HW/SW.

• Install & Configure for SEDCO’s Products HW/SW.

• Conduct Site Surveys.

• Conduct SEDCO’s Products Updates/Upgrades.

• Complete Documentation for SEDCO’s Products as required.

• Maintain Excellent Customers’ relationship.

• Conduct Presentations/Demos on SEDCO’s Products as required.

• Do internal Service Department Tasks.

• Conduct Training to Partners.

• SEDCO’s Products Customization & Configurations.

Qualifications

• Minimum Bachelor's degree in Computer Engineering, Computer Science or related.

Knowledge:

 Minimum Bachelor's degree in Computer Engineering or Computer Science

• Maximum 2 Years’ experience in the field, fresh graduates are encouraged to apply.

• Excellent command of English & Arabic Spoken and Written.

• Ability to relocate according to work needs.

• Excellent customer service & communication skills.

Technologies:

• Knowledge in networking (Wiring, Switches, IP Addresses, Ports, …)

• Knowledge in Windows Operating System - Win 10, WinServer2012-2019 (Administration, Services, IIS, Troubleshooting, …)

• Knowledge in databases/reporting administration, preferable MS SQL2012-2019 (Connectivity, Backup & Restore, maintenance ...)

• Good knowledge in IT projects cycle.

• Documentation tools (MS word, MS Visio, MS project, …)

Other requirements:

• Applicant must have legal residence with valid work permit in UAE.

• Required a UAE valid driving license

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