Professional Services Engineer
About This Role
This role will be responsible for performing support, maintenance, installations, site surveys, documentations, updates/upgrades, troubleshooting, etc. for SEDCO’s products at customers’ locations.
Responsibilities
• Make onsite Support for SEDCO’s Products HW/SW.
• Make remote Support for SEDCO’s Products HW/SW.
• Install & Configure for SEDCO’s Products HW/SW.
• Conduct Site Surveys.
• Conduct SEDCO’s Products Updates/Upgrades.
• Complete Documentation for SEDCO’s Products as required.
• Maintain Excellent Customers’ relationship.
• Conduct Presentations/Demos on SEDCO’s Products as required.
• Do internal Service Department Tasks.
• Conduct Training to Partners.
• SEDCO’s Products Customization & Configurations.
Qualifications
• Minimum Bachelor's degree in Computer Engineering, Computer Science or related.
Knowledge:
Minimum Bachelor's degree in Computer Engineering or Computer Science
• Maximum 2 Years’ experience in the field, fresh graduates are encouraged to apply.
• Excellent command of English & Arabic Spoken and Written.
• Ability to relocate according to work needs.
• Excellent customer service & communication skills.
Technologies:
• Knowledge in networking (Wiring, Switches, IP Addresses, Ports, …)
• Knowledge in Windows Operating System - Win 10, WinServer2012-2019 (Administration, Services, IIS, Troubleshooting, …)
• Knowledge in databases/reporting administration, preferable MS SQL2012-2019 (Connectivity, Backup & Restore, maintenance ...)
• Good knowledge in IT projects cycle.
• Documentation tools (MS word, MS Visio, MS project, …)
Other requirements:
• Applicant must have legal residence with valid work permit in UAE.
• Required a UAE valid driving license
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