Production Support Technician
Role Overview
Reporting to the Production and Purchasing Manager, the technician supports quality assurance, production processes, records, equipment assembly, troubleshooting, inventory, and workplace compliance.
Key Skills for This Role
Full Job Posting
About NRT
NRT develops FinTech and information technology for the enterprise gaming industry, including payment systems, compliance tools, kiosks, and gaming platforms.
Its solutions serve casinos, race and sports operators, lotteries, banks, and retailers.
Role overview
Reporting to the Production and Purchasing Manager, the technician supports quality assurance, production processes, records, equipment assembly, troubleshooting, inventory, and workplace compliance.
Job duties
- Inspect and test finished and in-process fabricated or mechanical parts, equipment, and assemblies against specifications and notify relevant parties of issues.
- Process machine and parts orders, manage production lots for builds, and test quality before shipment.
- Maintain customer machine and parts records, serial-number databases or sheets, and sales orders.
- Assist with machine assembly; install, configure, and test hardware and software, including deployment of computer images.
- Resolve or escalate hardware and software malfunctions and follow up with suppliers on component failures, RMAs, or support.
- Manage Opal inventory, follow final QA checklists, and send related documents to the Production Manager.
- Troubleshoot and customize products, stage ATM machines, and coordinate image requirements with IT.
- Burn and replace EPROMs; assemble cables, products, and subassemblies; calibrate assemblies; and control non-conforming materials.
- Operate hand and power tools and production equipment, clean the work area, and follow health and safety standards.
Requirements
- 1–2 years of electrical assembly experience in a fast-paced environment.
- High school diploma or higher.
- Customer-service orientation, interpersonal and organizational skills, and ability to manage multiple priorities.
- Ability to perform repetitive tasks involving lifting, walking, and standing.
- Attention to detail, multitasking, punctuality, and dependability.
- Ability to work independently and as part of a team.
Benefits
- Group health, vision, dental, and life insurance, paid time off, and career development opportunities.
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